Manager - Service Quality & Sales Governance

Job Description

Title: Manager - Service Quality & Sales Governance

Company Name: IPDC Finance Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Analysis, Customer Service, MIS, Reporting

Job Responsibilities:
∎ Analysis and Forecasting: Responsible for compiling and managing all data related to sales of all products of retail business. Manage dashboard and business matrix of all products of retail business, analyze performance and forecast.
∎ Performance Monitoring: Monitor performance of all products of retail business in different segments both individually and branch wise. Identify strong & weak areas and provide feedback.
∎ Reporting: Prepare and present daily, weekly, monthly and yearly reports on all products of Retail Business to management. Generate any other report as per Bangladesh Bank guideline and company policy.
∎ Compliance in System Usage: Ensure that all employees are using IPDC suggested system as per company guideline.
∎ Customer Experience Management: Design, implement, monitor and measure company’s customer service department to ensure optimized interaction between company and its clients. Improve service quality and control at various touchpoints.
∎ Customer Complain Management: Address all customer queries and resolve those to ensure customer satisfaction. Turning out customer complaints into opportunities by improving procedure.

Additional Requirements:
∎ Age at least 28 years

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 2 Dec 2022

Company Information:
∎ 3 Nov 2022
∎ IPDC Finance Limited
∎ Address : Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka - 1212
∎ Web : www.ipdcbd.com
∎ Business : IPDC Finance Ltd. is the first private sector financial institution of Bangladesh established in 1981. IPDC is credited with being the most innovative financial institution of the country partnering in many landmark projects as well as introducing many financial products which were first of its kind in the country. Today, IPDC is a diversified financial institution catering to Corporate, SMEs and Retail market segments.

Category: Bank/Non-Bank Fin. Institution

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