ICT Technical Assistant
Job Description
Title: ICT Technical Assistant
Company Name: Norwegian Refugee Council, Bangladesh
Vacancy: 1
Age: At least 24 years
Job Location: Cox`s Bazar
Salary: --
Experience:
Published: 2026-07-09
Application Deadline: 2026-07-18
Education:
Bachelor’s degree in computer science or information technology
Requirements:
Skills Required:
Additional Requirements:
- Age At least 24 years
Context/ Specific skills, knowledge and experience:
- Minimum of 2 years of progressive technical experience in IT infrastructure, network administration, and hardware troubleshooting.
- One/several courses in ICT knowledge is a plus (CCNA/MCP, MTCNA, MS Office 365, Cyber Security)
- Previous experience working in complex and volatile contexts
- Responsibility, independence, attentiveness, ability to handle stress, diligence.
- Working experience with Office365/Microsoft SharePoint is a plus
- Working experience with Microsoft Power Apps is a plus
- Good knowledge of English and Bangla, both written and verbal
Behavioural competencies:
- Planning and delivering results
- Working with people
- Analysing
- Communication with impact and respect
- Coping with change
Responsibilities & Context:
Key Specific responsibilities:
Ensure all NRC users adhere to global NRC ICT policies and procedures.
Be responsible for and maintain accurate ICT registries: registry of ICT assets, license registry, etc.
Keep all the information up to date (license keys, license expiration, etc.).
Follow and inform the line manager in advance about the expiration of licenses and the need to purchase new ICT assets, and ensure a timely procurement request for the new licenses/assets.
Keep the Asset list and all other registries updated and provide tags for the newly purchased assets.
Ensure records of all incoming and outgoing ICT Assets in the relevant registries.
Ensure installation and maintenance of protection software and services (anti-virus software, firewalls, etc.).
Ensure the smooth and stable operation of ICT equipment (laptops, desktops, printers, network equipment, etc.) and resolve hardware and software problems as quickly as possible.
Ensure the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in the office and other premises rented by NRC.
Conduct regular visits and check-ups of IT equipment across various NRC offices.
Regular follow-up for NRC’s standard antivirus data updates and license renewal.
Encourage users to raise tickets for any ICT issues.
Immediately report losses, damages, or discrepancies to the Line Manager.
Immediately report all potential fraud cases to the Line Manager.
Job Other Benifits:
Employment Status: Contractual
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: NGO/Development
