Head of Client Development, Microfinance Programme

Job Description

Title: Head of Client Development, Microfinance Programme

Company Name: BRAC

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in any discipline from any recognised university/ institution

Experience Requirements:
∎ At least 8 year(s)

Job Context:
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: Develop efficient client management mechanism for Microfinance so that the programme can leverage on the strength of client relationship.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Job Responsibilities:
∎ Develop strategic framework for BRAC Microfinance Programme to deliver effective financial products and services for the poor communities that will help BRAC achieving long term objectives of financial inclusion
∎ Develop mechanism to continuously assess the changing needs of Microfinance clients with the help of the research team
∎ Track performance and impact of current product portfolio continuously
∎ Develop benchmark service model for the clients both at branch level and field level, defining clear roles and responsibilities of the staff involved
∎ Understand the competitive scenario of the Microfinance sector in Bangladesh and act accordingly to differentiate BRAC's perception as the most preferred service provider
∎ Develop a loyalty platform to nurture high potential clients and make their association with BRAC aspirational for others
∎ Drive client segmentation for BRAC Microfinance programme to understand different client segments in Bangladesh's sector
∎ Lead and shape up the Client Development Team of BRAC Microfinance Programme to face the future challenges of client management in the microfinance landscape of Bangladesh

Additional Requirements:
∎ Awareness of competitor activities
∎ Excellent interpersonal skills
∎ Self-motivated to achieve targets
∎ Commercial knowledge to analyse market data and identify new opportunities
∎ Strong team player
∎ Innovative and eager in taking initiatives
∎ Numerical skills, to manage budgets
∎ Minimum 8 years of relevant working experience is required

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Performance Bonus and others

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Sep 2022

Company Information:
∎ 13 Sep 2022
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Category: NGO/Development

Similar Jobs

Technical Specialist

Project Officer- MEL (1 position)

Assistant Director (Monitoring)

Media Fellowship for Reporting on TB 2022

Office Assistant (Lab), WASH, HCMP

Deputy Project Manager (DPM)

Social and Behavior Change Communication (SBCC) Officer

MEAL Coordinator-Accountability & Reporting (RE-Advertisement)

Team Leader

Capacity Building Specialist

MHPSS Community Focal Point

Accounts Officer

Officer - Procurement & Logistics

Project Engineer

Bi-Lingual Communications Expert

Program Manager- CBEP & LTP

Survey Manager-SENS Survey

Bangla Job

Project Manager, Maternal Immunization

Project Coordinator, Maternal Immunization

Project Officer, Maternal Immunization

Project Officer

Project Manager

MHPSS Officer

MEAL Coordinator

Bangla Job

Monitoring & Reporting Officer

Bangla Job

Finance Officer

Expert for Technical and social issues – MEAL Coordinator

Project Officer

Liaison Officer

Senior Officer - Planning, Monitoring, Evaluation, and Reporting (PMER)

Medical Doctor Supervisor

Trainee Fashion Designer/ Jr. Fashion Designer

Assistant Merchandiser (gGalore)

Bangla Job

Bangla Job

Assistant Survey Officer- SENS Survey