Head of Client Development, Microfinance Programme

Job Description

Title: Head of Client Development, Microfinance Programme

Company Name: BRAC

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in any discipline from any recognised university/ institution

Experience Requirements:
∎ At least 8 year(s)

Job Context:
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: Develop efficient client management mechanism for Microfinance so that the programme can leverage on the strength of client relationship.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Job Responsibilities:
∎ Develop strategic framework for BRAC Microfinance Programme to deliver effective financial products and services for the poor communities that will help BRAC achieving long term objectives of financial inclusion
∎ Develop mechanism to continuously assess the changing needs of Microfinance clients with the help of the research team
∎ Track performance and impact of current product portfolio continuously
∎ Develop benchmark service model for the clients both at branch level and field level, defining clear roles and responsibilities of the staff involved
∎ Understand the competitive scenario of the Microfinance sector in Bangladesh and act accordingly to differentiate BRAC's perception as the most preferred service provider
∎ Develop a loyalty platform to nurture high potential clients and make their association with BRAC aspirational for others
∎ Drive client segmentation for BRAC Microfinance programme to understand different client segments in Bangladesh's sector
∎ Lead and shape up the Client Development Team of BRAC Microfinance Programme to face the future challenges of client management in the microfinance landscape of Bangladesh

Additional Requirements:
∎ Awareness of competitor activities
∎ Excellent interpersonal skills
∎ Self-motivated to achieve targets
∎ Commercial knowledge to analyse market data and identify new opportunities
∎ Strong team player
∎ Innovative and eager in taking initiatives
∎ Numerical skills, to manage budgets
∎ Minimum 8 years of relevant working experience is required

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Performance Bonus and others

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Sep 2022

Company Information:
∎ 13 Sep 2022
∎ BRAC
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Category: NGO/Development

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