Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Alif Boiler

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: Tk. 15000 - 23000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Engineering Firms

• Bachelor of Science (BSc) in Mechanical Engineering

• At least 2 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Engineering Firms

• Age At least 20 years

• 2-3 years of experience in Customer Care, Business Development and servicing of industrial machinery (Fresher’s with strong technical skills may apply).

• Must have a basic understanding of boilers and industrial machinery.

• Proficiency in MS Office (Excel, Word, PowerPoint).

• Strong communication and negotiation skills.

• Ability to work independently and visit client locations.

Responsibilities:

• Daily Customer Follow-Up: Regularly analyze customer needs and follow up via calls, emails, and SMS for optimal service.

• Service Team Collaboration: Coordinate with the service team to resolve issues quickly and meet performance targets.

• Customer Relationship Management: Ensure ongoing communication, satisfaction, and timely resolution of customer inquiries and issues.

• Inventory Management: Maintain and audit spare parts stock to ensure availability for service needs.

• Documentation: Prepare accurate bills, challans, and work orders for all transactions.

• Mobile bill, Sales incentives and bonuses.

• Yearly salary review and performance-based on promotions.

• Festival bonuses.

• Thank you Bonus Depend on Performance