Senior Officer, Microfinance Technology; Microfinance Programme
Job Description
Title: Senior Officer, Microfinance Technology; Microfinance Programme
Company Name: BRAC
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelors in CSE/IT/EEE from any recognised university/ institution.
Job Context:
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: Delivery of Software, Hardware & Network related Support, Services and Knowledge Sharing as Single-Point-of-Contact of Technology Unit to Microfinance field offices at the regional level while following approved process, procedures and involving related stakeholders & partners.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Job Responsibilities:
∎ Deliver software, hardware and network related support & services as Single-Point-of-Contact of technology unit to 50± field offices of the Microfinance Programme.
∎ Deliver onsite preventive maintenance support to 50± field offices of Microfinance Programme as per the agreed frequency.
∎ Provide 1st level support & services to all Software Applications at field offices.
∎ Provide 1st level support to the Internet connectivity at field offices.
∎ Provide 1st-2nd-3rd level support & services, i.e. complete support including hardware fixation & replacement to the vast technology infrastructure & device footprints of field offices including: Desktop, Laptop, TAB, Printer, Scanner, Projector, Modem, SIM, Router, Switch, Access Points and UPS, AVR, IPS, etc.
∎ Ensure execution of ad-hoc maintenance & health-check activities towards software, hardware and network.
∎ Support and recommend device replacement and spare parts purchasing.
∎ Coordinate and interface with software, hardware & network partners to manage warranty & support issues.
∎ Participate in cross-functional projects initiated at both Head Office and Field Offices.
∎ Facilitate technological knowledge sharing with regional colleagues and stakeholders.
Additional Requirements:
∎ Fundamental level knowledge on Software, Software Tools, Microsoft Office Applications, Google Apps & IT Architecture.
∎ Fundamental level knowledge on Anti-virus Applications, Data Privacy &Cyber Security.
∎ Customer-centric mindset & attitude
∎ Excellent communication, knowledge sharing and interpersonal skills
∎ Intermediate level knowledge on Operating Systems including Windows, Linux/Unix, Android & iOS.
∎ Advanced level skills in troubleshooting computing devices, Recommending spares, Office Equipment, Network Equipment and Power related peripherals.
∎ Minimum 1 year of relevant work experience is required.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Apr 2023
Company Information:
∎ 18 Apr 2023
∎ BRAC
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Category: NGO/Development
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