Operation Manager, Repair Service Operation (Cellphone)

Job Description

Title: Operation Manager, Repair Service Operation (Cellphone)

Company Name: Walton Digi-Tech Industries Ltd.

Vacancy: Not specific

Job Location: Gazipur (Kaliakair)

Employment Status: Full-time

Educational Requirements:
∎ Business Graduate from any reputed university with a major in Marketing / Management

Experience Requirements:
∎ 4 to 5 year(s)

Job Responsibilities:
∎ Drive & ensure targeted Service Delivery Parameters
∎ Ensure implementation of proactive communication with Customers and Channel Partners
∎ Rapport building with channel partners (dealer / exclusive / plaza / retailer)
∎ Implement different Customer Experience/Service delivery initiatives
∎ Ensure visit to Service Points / CPs / Collection Points of under predefined zone / jurisdiction
∎ Bring improvements of Service Experts according to recommendations from Service Excellence
∎ Coordination with other intra and inter departments / sections
∎ Review SLA and SOP and propose simplification and efficiency
∎ Coordination with IT and Software development teams for ensuring efficient daily operation
∎ Preparing guidelines, processes, policies relevant to repair operations
∎ Prepare Weekly / Monthly / Quarterly / Yearly reports considering Service Delivery, Improvements Area
∎ ADHOC Reporting assigned by HOD.

Additional Requirements:
∎ Age at least 25 years
∎ Minimum 2 years’ experience in same / similar role in any reputed organizations.
∎ Having an experience in different roles in Customer Service for minimum 4 to 5 years along with a reputed organization.
∎ Experience in both device industry and Telco industry will be preferred and considered as additional qualification.
∎ Strong leadership, communication skills, high patience.
∎ Proven track record of managing minimum 50 people in direness positions.
∎ Drive for continuous improvements and adoptable to frequent changes.

Salary: Negotiable

Application Deadline: 3 Dec 2020

Company Information:
∎ 4 Nov 2020
∎ Walton Digi-Tech Industries Ltd.
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.
∎ Web : www.waltonbd.com

Category: Production/Operation

Read Before Apply: Please drop your details CV along with 02 copies recent color passport size photographs and 01 copy National ID card photocopy to:Chief Human Resource OfficerCorporate Office, Walton Group, Plot No-1088, Block-I, Sabrina Subhan (5th Avenue), Bashundhara, Dhaka-1229.Note: Please mention the applied position on top of the envelope