Officer/ Executive, Customer Service

Job Description

Title: Officer/ Executive, Customer Service

Company Name: Coats Bangladesh Ltd.

Vacancy: 02

Job Location: Chattogram, Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree from any discipline

Experience Requirements:
∎ 1 to 4 year(s)

Job Context:
∎ Function: Marketing
∎ Department: Customer Service
∎ Reports to: Manager, Customer Service

Job Responsibilities:
∎ Ensure smooth order processing using customer specific route-either through e-Comm or SAP.
∎ Assistance to resolve product or service problems by acting as a bridge between customer and management to clarify customer's complaint, determine the cause of the problem and solve the problem.
∎ Follow up with customers and management to ensure resolution and to convince the customers in fixing lead time.
∎ Provide information to customers on sales, back-order or delivery.
∎ Achieve sales and invoicing target ensuring delivery within the service policy.
∎ Follow up collection on time by maintaining PI, LC-follow up, generate commercial invoice and solving difficult bills.
∎ Coordinate with other functions within company to ensure flawless service to customers.

Additional Requirements:
∎ 1 to 4 years' hands on experience in customer services
∎ Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail.
∎ Team working skills
∎ The ability to motivate others
∎ Interpersonal skills
∎ Logical reasoning
∎ Numeracy skills
∎ IT skills (SAP / ERP)

Job Source: Online Job Posting.

Application Deadline: 18 May 2021

Company Information:
∎ 4 May 2021
∎ Coats Bangladesh Ltd.
∎ Business : Textiles, Industrial and Consumer sewing thread

Category: Customer Support/Call Centre