Manager (Call Centre)
Job Description
Title: Manager (Call Centre)
Company Name: Bhaiya Housing Limited ( Banani Office)
Vacancy: 1
Age: 28 to 35 years
Location: Dhaka (Banani)
Salary: Tk. 35000 - 40000 (Monthly)
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 19 Dec 2024
Education:
∎ Bachelor’s Degree with any Major. Master’s Degree preferable.
∎ Professional training on Call Centre work, will be preferred.
∎ Bachelor’s Degree with any Major. Master’s Degree preferable.
∎ Professional training on Call Centre work, will be preferred.
Requirements:
Additional Requirements:
∎ Age 28 to 35 years
∎ The ability to motivate, inspire, and lead a team effectively.
∎ Clear and concise communication with both team members and customers.
∎ The ability to identify and resolve issues quickly and efficiently.
∎ The ability to analyze data and make informed decisions.
∎ The ability to manage multiple tasks and prioritize effectively.
∎ A commitment to delivering exceptional customer service.
∎ Proficiency in call center software and technology.
∎ Proficiency in Microsoft Office Suite (Word, Excel, Power point).
∎ The ability to motivate, inspire, and lead a team effectively.
∎ Clear and concise communication with both team members and customers.
∎ The ability to identify and resolve issues quickly and efficiently.
∎ The ability to analyze data and make informed decisions.
∎ The ability to manage multiple tasks and prioritize effectively.
∎ A commitment to delivering exceptional customer service.
∎ Proficiency in call center software and technology.
∎ Proficiency in Microsoft Office Suite (Word, Excel, Power point).
Responsibilities & Context:
∎ Developing call center agents.
∎ Setting performance goals and expectations.
∎ Providing coaching and feedback to improve agent performance.
∎ Motivating and inspiring the team to achieve high standards.
∎ Analyzing call center metrics to identify areas for improvement.
∎ Optimizing call center processes and workflows.
∎ Setting and maintaining high standards for customer service.
∎ Monitoring customer interactions to ensure quality and compliance.
∎ Resolving complex customer issues and complaints.
∎ Implementing strategies to improve customer satisfaction.
∎ Identifying opportunities for growth and innovation.
∎ Collaborating with other departments to align goals and objectives.
∎ Analyzing financial performance and making data-driven decisions.
∎ Bhaiya Housing Ltd, a leading real estate development company and a proud member of the renowned Bhaiya Group, is currently seeking qualified candidates for the position of Manager (Call Centre) to join our dynamic and innovative team. We invite applications from skilled and motivated individuals who are passionate about contributing to the Call Centre department of the company.
∎ Job Context:
∎ A Call Center Manager is responsible for overseeing the day-to-day operations of a call center, ensuring efficient customer service, and meeting organizational goals. They play a crucial role in managing a team of call center agents, optimizing processes, and driving customer satisfaction.
∎ Job Responsibilities:
∎ Developing call center agents.
∎ Setting performance goals and expectations.
∎ Providing coaching and feedback to improve agent performance.
∎ Motivating and inspiring the team to achieve high standards.
∎ Analyzing call center metrics to identify areas for improvement.
∎ Optimizing call center processes and workflows.
∎ Setting and maintaining high standards for customer service.
∎ Monitoring customer interactions to ensure quality and compliance.
∎ Resolving complex customer issues and complaints.
∎ Implementing strategies to improve customer satisfaction.
∎ Identifying opportunities for growth and innovation.
∎ Collaborating with other departments to align goals and objectives.
∎ Analyzing financial performance and making data-driven decisions.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ Bhaiya Housing Limited ( Banani Office)
∎ 158/E, Level- 3 & 5, Kamal Ataturk Aveneu, Banai, Dhaka-1213
Address::
∎ 158/E, Level- 3 & 5, Kamal Ataturk Aveneu, Banai, Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jan 2025
Category: Customer Support/Call Centre
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