Job Description
Title: Receptionist cum Customer Relationship Officer (Female)
Company Name: Al-Amin Enterprise Ltd.
Vacancy: --
Age: 18 to 30 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Consulting Firms, Immigration and Education Consultancy Service, Automobile, Transport Service, Beauty Parlor/Saloon/Spa, E-commerce Startup
∎ Freshers are also encouraged to apply.
Published: 17 Dec 2024
Education:
∎ Bachelor degree in any discipline
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Excellent written & verbal communication skills in both English & Bengali languages.
∎ Must have computer knowledge on MS Word, MS Excel and be capable to use Company ERP software
∎ Problem solving mindset commitment to continuous learning
∎ Computer skill
∎ Customer Relationship Management (CRM)
∎ Good communication skill.
Responsibilities & Context:
∎ Attending Phone calls and maintain call log.
∎ Should be able to handle visitors in a proper and polite manners.
∎ Receiving customer queries and forwarding to concern department.
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Follow communication "scripts" when handling different topics.
∎ Provide product information to the customer
∎ High on energy and enthusiastic to ensure quality of service to our customers
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customer complaints and input those in the system for necessary measures
∎ Develop and maintain close relationship with both existing and potential customers.
∎ Ask questions to understand customer requirements and provide them information about the resolution of the same / close files.
∎ Reporting day to day activities to the concern authority.
∎ Organize and attend outdoor business meeting when necessary.
∎ Attending Phone calls and maintain call log.
∎ Should be able to handle visitors in a proper and polite manners.
∎ Receiving customer queries and forwarding to concern department.
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Follow communication "scripts" when handling different topics.
∎ Provide product information to the customer
∎ High on energy and enthusiastic to ensure quality of service to our customers
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customer complaints and input those in the system for necessary measures
∎ Develop and maintain close relationship with both existing and potential customers.
∎ Ask questions to understand customer requirements and provide them information about the resolution of the same / close files.
∎ Reporting day to day activities to the concern authority.
∎ Organize and attend outdoor business meeting when necessary.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Job Highlights:
Company Information:
∎ Al-Amin Enterprise Ltd.
∎ KA-61/6, Norda Progati Sharani (Bangladesh), Dhaka-1212
Address::
∎ KA-61/6, Norda Progati Sharani (Bangladesh), Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Jan 2025
Category: Customer Support/Call Centre
