Deputy Manager/Manager (Customer Service)

Job Description

Title: Deputy Manager/Manager (Customer Service)

Company Name: Aakash Group

Vacancy: --

Age: 30 to 40 years

Location: Dhaka

Salary: Tk. 50000 - 70000 (Monthly)

Experience:
∎ 8 to 12 years
∎ The applicants should have experience in the following business area(s):Real Estate, Group of Companies, Developer

Published: 15 Dec 2024

Education:
∎ Bachelor in Engineering (BEngg) in Civil Engineering

Requirements:

Additional Requirements:
∎ Age 30 to 40 years

Responsibilities & Context:
∎ Implement and improve customer service policies to enhance service quality and satisfaction.
∎ Develop and implement strategies to achieve the company's goals and objectives
∎ Build strong client relationships.
∎ Offering personalized support and resolving complaints effectively.
∎ Manage customer’s service through professionalism and responsiveness.
∎ To work as proactive team member to enhance team performance and service delivery.
∎ Coordinate with internal teams to resolve issues and improve customer journeys.
∎ Work proactively to support company objectives and ensure seamless communication.
∎ Plan and execute strategies to meet revenue targets, tracking progress and adapting as needed.
∎ Maintain accurate documentation and prepare timely reports on service performance and customer feedback.
∎ Communicate effectively with stakeholders, demonstrating empathy and problem-solving skills under pressure.
∎ Implement and improve customer service policies to enhance service quality and satisfaction.
∎ Develop and implement strategies to achieve the company's goals and objectives
∎ Build strong client relationships.
∎ Offering personalized support and resolving complaints effectively.
∎ Manage customer’s service through professionalism and responsiveness.
∎ To work as proactive team member to enhance team performance and service delivery.
∎ Coordinate with internal teams to resolve issues and improve customer journeys.
∎ Work proactively to support company objectives and ensure seamless communication.
∎ Plan and execute strategies to meet revenue targets, tracking progress and adapting as needed.
∎ Maintain accurate documentation and prepare timely reports on service performance and customer feedback.
∎ Communicate effectively with stakeholders, demonstrating empathy and problem-solving skills under pressure.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, T/A
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Job Highlights:

Read Before Apply: