Job Description
Title: CALL CENTER EXECUTIVE
Company Name: VINTAGE ENGINEERING LIMITED
Vacancy: 3
Age: at least 25 years
Location: Dhaka
Salary: Tk. 16000 - 20000 (Monthly)
Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.
Published: 15 Dec 2024
Education:
∎ Bachelor/Honors
∎ Graduation in any discipline.
Requirements:
Additional Requirements:
∎ Age at least 25 years
Responsibilities & Context:
∎ Attending all inbound call from the Customers.
∎ Maintain regular communication with existing and prospective customers.
∎ Receiving customer complaints and forwarding the complaint to the concern dept.
∎ Identify customer's needs, clarify information and provide solutions.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Prepare & submit daily report on incoming and outgoing call.
∎ Fulfilling any assignment given by In-charge of marketing dept. or management.
∎ Job Context:
∎ We are looking for some Call Center Executive to join our Marketing team under our company- Vintage Engineering Limited (GETCO Group), is a reputed trading company (Import based). In this position, candidates must have experience on customer care/ call center section. Having Skill & knowledge/training courses about social media marketing/digital marketing will get priority.
∎
∎ Job Responsibility:
∎ Attending all inbound call from the Customers.
∎ Maintain regular communication with existing and prospective customers.
∎ Receiving customer complaints and forwarding the complaint to the concern dept.
∎ Identify customer's needs, clarify information and provide solutions.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Prepare & submit daily report on incoming and outgoing call.
∎ Fulfilling any assignment given by In-charge of marketing dept. or management.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ VINTAGE ENGINEERING LIMITED
∎ 26, Shyamoli, BUAW Chowdhury Road, Dhaka-1207
Address::
∎ 26, Shyamoli, BUAW Chowdhury Road, Dhaka-1207
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Jan 2025
Category: Customer Support/Call Centre
