Officer / Executive, Customer Service (Chattogram)
Job Description
Title: Officer / Executive, Customer Service (Chattogram)
Company Name: Coats Bangladesh Ltd.
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree from any discipline.
Job Context:
∎ Coats Bangladesh Ltd., a subsidiary of Coats plc, UK., is looking for dynamic, energetic & competent candidate for the post of Officer/Executive, Customer Service in Chattogram to join our team. Coats is the world`s leading industrial thread company. Coats` pioneering history and innovative culture ensure the Company leads the way around the world.
∎ Role Purpose:
∎ The purpose of the job is to arrange the daily transfer of the customer back order to production planning under the close supervision of Customer Services Manager and general direction of Regional Sales Manager. The role will be primarily accountable for customer services, billing process and delivery.
∎ Internal: Supply Chain Planning, Sales, Warehouse.
∎ External: Customers. Courier Service Agents.
Job Responsibilities:
∎ The role will be primarily accountable for the followings:
∎ Ensure smooth order processing using customer specific route-either through e-Comm or SAP.
∎ Assistance to resolve product or service problems by acting as a bridge between customer and management to clarify customer's complaint, determine the cause of the problem and solve the problem.
∎ Follow up with customers and management to ensure resolution and to convince the customers in fixing lead time.
∎ Provide information to customers on sales, back-order or delivery.
∎ Achieve sales and invoicing target ensuring delivery within the service policy.
∎ Follow up collection on time by maintaining PI, LC-follow up, generate commercial invoice and solving difficult bills.
∎ Coordinate with other functions within company to ensure flawless service to customers.
Additional Requirements:
∎ Essential -
∎ Bachelor's degree from any discipline.
∎ 1 to 5 years' hands on experience in customer services.
∎ Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail.
∎ Desirable -
∎ Team working skills.
∎ The ability to motivate others.
∎ Interpersonal skills.
∎ Logical reasoning.
∎ Numeracy skills.
∎ IT Skills (SAP/ERP)
Salary:
∎ The Company offers excellent career opportunities with competitive salary and benefits package.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Mar 2022
Company Information:
∎ 13 Mar 2022
∎ Coats Bangladesh Ltd.
∎ Business : Textiles, Industrial and Consumer sewing thread
Category: Customer Support/Call Centre
: Only shortlisted candidates will be communicated.
Source: bdjobs.com
Deadline Expired on 21st Mar 2022
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