Job Description
Title: Executive (Call Centre)
Company Name: Bhaiya Housing Limited ( Banani Office)
Vacancy: 9
Age: 20 to 30 years
Location: Dhaka (Banani)
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 19 Dec 2024
Education:
∎ Bachelor’s Degree with any Major. Master’s Degree preferable.
∎ Professional training on Call Centre work, will be preferred.
∎ Bachelor’s Degree with any Major. Master’s Degree preferable.
∎ Professional training on Call Centre work, will be preferred.
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Ability to multi-task, set priorities and manage time effectively.
∎ Previous experience in a Call Centre support role.
∎ Strong phone and verbal communication skills along with active listening.
∎ Familiarity with CRM systems and practices Customer focus and adaptability to different personality types.
∎ Excellent communication and interpersonal skills for effective collaboration.
∎ Proficiency in Microsoft Office Suite (Word, Excel, Power point).
∎ Ability to multi-task, set priorities and manage time effectively.
∎ Previous experience in a Call Centre support role.
∎ Strong phone and verbal communication skills along with active listening.
∎ Familiarity with CRM systems and practices Customer focus and adaptability to different personality types.
∎ Excellent communication and interpersonal skills for effective collaboration.
∎ Proficiency in Microsoft Office Suite (Word, Excel, Power point).
Responsibilities & Context:
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
∎ Seize opportunities to upsell products when they arise.
∎ Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way.
∎ Frequently attend educational seminars to improve knowledge and performance level.
∎ Meet personal/team qualitative and quantitative targets.
∎ Maintaining relationships with current and potential clients.
∎ Developing and maintaining client target lists and information.
∎ Developing internal tools for improving and maintaining databases.
∎ Maintaining client and candidate information.
∎ Bhaiya Housing Ltd, a leading real estate development company and a proud member of the renowned Bhaiya Group, is currently seeking qualified candidates for the position of Executive (Call Centre) to join our dynamic and innovative team. We invite applications from skilled and motivated individuals who are passionate about contributing to the Call Centre department of the company.
∎ Job Context:
∎ A Call Center Executive is the first point of contact for customers, handling a variety of customer interactions, addressing their concerns, and providing information about products or services. Their goal is to ensure customer satisfaction through effective communication and problem-solving skills.
∎ Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
∎ Seize opportunities to upsell products when they arise.
∎ Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way.
∎ Frequently attend educational seminars to improve knowledge and performance level.
∎ Meet personal/team qualitative and quantitative targets.
∎ Maintaining relationships with current and potential clients.
∎ Developing and maintaining client target lists and information.
∎ Developing internal tools for improving and maintaining databases.
∎ Maintaining client and candidate information.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ Bhaiya Housing Limited ( Banani Office)
∎ 158/E, Level- 3 & 5, Kamal Ataturk Aveneu, Banai, Dhaka-1213
Address::
∎ 158/E, Level- 3 & 5, Kamal Ataturk Aveneu, Banai, Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jan 2025
Category: Customer Support/Call Centre
