MTO - Customer Service (Garments Accessories)
Job Description
Title: MTO - Customer Service (Garments Accessories)
Company Name: Renowned Trims & Accessories Industry
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2024-07-11
Application Deadline: 2024-08-09
Education:
- Bachelor/Honors
- Masters
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Our modern factory has an impressive one-stop-shop production facility serving apparel identification solutions, Printing, and Packaging industries. We are looking for highly professional, expert, dynamic, hardworking, intelligent, and self-motivated people for Joint Venture Trims Company.
- Responsible for communicating with customers from time to time over email/Phone.
- Attend all customer complaints according to company procedures and service standers. Handle all relevant customer issues concerning slow payment/disputes to improve DSO (Day sales outstanding).
- Respond promptly to customer inquiries; handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verification and set up new customer accounts. Process orders, forms, applications, and requests.
- Organize workflow to meet customer time frames.
- Liaise with the relevant departments to ensure orders are received and processed as customers require.
- Manage customers' accounts and databases. Keep records of customer interactions and transactions.
- Record details of inquiries, comments, and complaints.
- Record details of actions taken. Prepare and distribute customer activity reports.
- Need to work with ERP System.
- To provide a delivery schedule to the production and dispatch department for all the next-day deliveries for the customers.
- Every order detail needs to be thoroughly checked from ERP before posting for production.
Job Other Benifits:
- Mobile bill,Medical allowance,Performance bonus,Insurance,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.17% |
| University of Dhaka | 3.78% |
| Jagannath University | 2.35% |
| Daffodil International University (DIU) | 1.98% |
| Jahangirnagar University | 1.47% |
| Ahsanullah University of Science and Technology (AUST) | 1.29% |
| university of Chittagong | 1.25% |
| Southeast University | 1.21% |
| BGMEA University of Fashion & Technology (BUFT) | 1.18% |
| Dhaka College | 1.07% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.04% |
| 31-35 | 21.52% |
| 36-40 | 4.00% |
| 40+ | 0.95% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 35.77% |
| 20K-30K | 51.52% |
| 30K-40K | 9.11% |
| 40K-50K | 2.50% |
| 50K+ | 1.10% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 30.89% |
| 0.1 - 1 years | 16.31% |
| 1.1 - 3 years | 23.36% |
| 3.1 - 5 years | 13.37% |
| 5+ years | 16.09% |
