Job Description
Title: MTO - Customer Service (Garments Accessories)
Company Name: Renowned Trims & Accessories Industry
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Context:
∎ Our modern factory has an impressive one-stop-shop production facility serving apparel identification solutions, Printing, and Packaging industries.
∎ We are looking for highly professional, expert, dynamic, hardworking, intelligent, and self-motivated people for Joint Venture Trims Company.
Job Responsibilities:
∎ Responsible for communicating with customers from time to time over email/Phone.
∎ Attend all customer complaints according to company procedures and service standers.
∎ Handle all relevant customer issues concerning slow payment/disputes to improve DSO (Day sales outstanding).
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verification and set up new customer accounts.
∎ Process orders, forms, applications, and requests.
∎ Organize workflow to meet customer time frames.
∎ Liaise with the relevant departments to ensure orders are received and processed as customers require.
∎ Manage customers' accounts and databases.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
∎ Need to work with ERP System.
∎ To provide a delivery schedule to the production and dispatch department for all the next-day deliveries for the customers.
∎ Every order detail needs to be thoroughly checked from ERP before posting for production.
Additional Requirements:
∎ Age 24 to 35 years
∎ Both males and females are allowed to apply
∎ Communication and interpersonal skills.
∎ Commercial awareness and business acumen.
∎ Creativity.
∎ An eye for detail.
∎ Analytical and strategic thinking.
∎ Drive and self-motivation.
∎ A flexible approach to work.
∎ The ability to work well under pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Dec 2023
Company Information:
∎ 15 Nov 2023
∎ Renowned Trims & Accessories Industry
Category: Customer Support/Call Centre
: Only apply the candidates who are dedicated and have experience in the Garments Accessories Printing & Packaging Manufacturing company. Otherwise, no need to apply.
