Manager – Customer Relations

Job Description

Title: Manager – Customer Relations

Company Name: Solar Intercontinental (SOLARIC) Ltd.

Vacancy: --

Age: At least 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Multinational Companies, Power

• Bachelor in Engineering (BEngg) in EEE or Mechanical Engineering

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Multinational Companies, Power

• Age At least 32 years

Excellent communication, negotiation, and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.Knowledge of solar power systems, rooftop solar projects, and O&M processes.

Proficiency in CRM software and Microsoft Office applications.Strong analytical and reporting skills.

Ability to manage multiple customer accounts simultaneously.

Willingness to travel to project sites when required.

Customer Relationship Management

• Develop and maintain long-term relationships with commercial and industrial (C&I) clients.

• Act as the primary point of contact for customers after project commissioning.

• Conduct regular customer meetings and site visits to understand customer needs and concerns.

• Ensure timely resolution of customer complaints and service requests.

Customer Support & Coordination

• Coordinate with Engineering, O&M, Sales, Accounts, and Project teams to resolve customer issues efficiently.

• Monitor complaint resolution timelines and ensure compliance with Service Level Agreements (SLAs).

• Follow up on preventive and corrective maintenance activities and communicate updates to customers.

Contract & Service Management

• Ensure compliance with Power Purchase Agreements (PPA), O&M Agreements, and other customer contracts.

• Monitor contract renewals, service agreements, and warranty obligations.

• Assist customers regarding billing, invoicing, and payment-related queries.

Performance Reporting

• Share periodic reports with customers on:

  • Solar energy generation

  • Plant performance

  • System availability

  • CO₂ emission reduction

  • Operational efficiency

• Prepare customer satisfaction reports and recommend improvement initiatives.

Customer Retention & Business Development

• Identify opportunities for contract renewals, system expansion, battery storage, EV charging, or additional solar solutions.

• Support the Business Development team by identifying upselling and cross-selling opportunities within existing customers.

• Maintain a high customer retention rate through proactive engagement.

Documentation & CRM

• Maintain accurate customer records in the CRM system.

• Track customer feedback, complaints, and resolution history.

• Prepare monthly management reports on customer satisfaction, pending issues, and service performance.

• T/A,Tour allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2