Front Desk Executive
Job Description
Title: Front Desk Executive
Company Name: SwiftTech Service Ltd.
Vacancy: 30
Age: 20 to 25 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Mobile Industry
- Freshers are also encouraged to apply.
Published: 2025-10-19
Application Deadline: 2025-11-18
Education:
- Diploma in Engineering in Electrical & Electronic Engineering
- Bachelor of Social Science (BSS)
- Bachelor of Arts (BA)
- Bachelor of Commerce (BCom)
- Bachelor in any discipline. Diploma in EEE is also preferred.
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Mobile Industry
- Freshers are also encouraged to apply.
Skills Required: communication and interpersonal skill.,Communication in English,Multi tasking ability
Additional Requirements:
- Age 20 to 25 years
- Technical/mobile repair certifications will be considered an added advantage.
- Skills & Experience Required:
- Strong communication and interpersonal skills.
- Ability to multitask and manage front desk with technical workload.
- Good command of Bangla & basic English is a plus.
- Experience with Smart Phone Repair devices is a Plus.
- Preferred Experience:
- Candidates having prior experience in any mobile brand-authorized service center (especially in customer service and handset repair) will be given high preference.
Responsibilities & Context:
Why This Role is Important:
This is a dual responsibility role. We are looking for a smart and skilled individual who can handle both customers facing tasks (front desk) and technical smartphone repair (back-end) or he/she must have the sound knowledge regarding the mobile phone spares. The goal is to ensure that our service center runs smoothly with faster customer service and quality repair all managed by one capable person.
Key Responsibilities:
- Front Desk Operations:
- Greet and assist walk-in customers professionally.
- Receive faulty handsets and log customer complaints.
- Generate job sheets and provide estimated delivery time.
- Keep daily records of customer visits and feedback.
- Ensure high customer satisfaction and clear communication.
- Technical Responsibilities:
- Diagnose and repair smartphones (hardware & software).
- Fix issues like display, charging port, battery, mic/speaker, software, etc.
- Test all devices post-repair before delivery.
- Maintain proper records of spare parts and usage.
- Update repair status in the system regularly.
Job Other Benifits:
- Working Days: 6 Days a Week
Salary: Negotiable based on skills & experience
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 3.47% |
| Daffodil International University (DIU) | 3.39% |
| European University of Bangladesh | 1.98% |
| Green University of Bangladesh | 1.90% |
| Dhaka Polytechnic Institute | 1.90% |
| World University of Bangladesh | 1.73% |
| Southeast University | 1.65% |
| Eastern University | 1.57% |
| Rangpur polytechnic institute | 1.32% |
| Uttara University | 1.24% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 85.63% |
| 31-35 | 9.99% |
| 36-40 | 2.56% |
| 40+ | 1.16% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 47.81% |
| 20K-30K | 42.03% |
| 30K-40K | 7.51% |
| 40K-50K | 2.06% |
| 50K+ | 0.58% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 29.31% |
| 0.1 - 1 years | 15.61% |
| 1.1 - 3 years | 24.86% |
| 3.1 - 5 years | 12.72% |
| 5+ years | 17.51% |
