Regional Service Manager

Job Description

Title: Regional Service Manager

Company Name: SwiftTech Service Ltd.

Vacancy: 2

Age: 28 to 33 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Mobile Accessories, Mobile Industry

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Business Administration (BBA) in Management
• Master of Business Administration (MBA) in Marketing
• Master of Business Administration (MBA) in Management

• 4 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Mobile Accessories, Mobile Industry

• Age 28 to 33 years
• Only Male

• Qualifications:
• Proven experience in service management, preferably in a regional or leadership role for 4-5 years.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage budgets, resources, and teams effectively.
• Analytical and problem-solving skills with a customer-focused approach.
• Familiarity with service management software and tools.
• Bachelor's and master’s degree in business administration, operations management, or a related field (preferred).

Job Summary:

The Regional Service Manager is responsible for overseeing and managing service operations within their assigned region. This role involves ensuring high-quality customer satisfaction, leading service teams, optimizing processes, and driving efficiency in line with the company’s goals. The Regional Service Manager acts as a liaison between the regional team and upper management, ensuring service standards are met and exceeded.

Key Responsibilities:

• Leadership:
  • Supervise and lead regional service teams, including technicians and support staff.
  • Provide training, guidance, and mentorship to ensure team success and professional development.
  • Foster a positive and collaborative work environment.
• Operational Management:
  • Develop and implement service strategies to meet customer satisfaction and company goals.
  • Monitor service performance metrics and ensure compliance with company standards.
  • Manage budgets, resources, and schedules for regional service operations.
• Customer Support:
  • Act as a primary point of contact for escalated service issues within the region.
  • Ensure prompt and effective resolution of customer complaints and inquiries.
  • Build strong relationships with customers and stakeholders to maintain trust and satisfaction.
• Reporting & Analysis:
  • Prepare regular reports on service performance and present findings to senior management.
  • Analyze service data to identify trends and areas for improvement.
  • Collaborate with other departments to align service goals with overall business objectives.
• Compliance & Quality Assurance:
  • Ensure all services comply with local regulations, company policies, and industry standards.
  • Conduct audits and inspections to maintain service quality and safety.