Executive/ Sr. Executive - Customer Service
Job Description
Title: Executive/ Sr. Executive - Customer Service
Company Name: Zubion Development Solutions Limited ( ZDSL)
Vacancy: 2
Age: 22 to 30 years
Job Location: Dhaka (Uttara Sector 15)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Real Estate, Developer
Published: 2025-09-03
Application Deadline: 2025-10-03
Education:
B.Sc in Civil Engineering / BBA
Working experience in real estate customer service.
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Real Estate, Developer
Skills Required:
Additional Requirements:
- Age 22 to 30 years
Responsibilities & Context:
Maintain and regularly update detailed information of clients and landowners.
Respond to customer queries politely and professionally.
Follow up on civil maintenance work with project engineers on a daily basis.
Provide timely updates on work progress to clients and landowners.
Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues.
Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements.
Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference.
Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings.
Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies).
Visit projects with clients and landowners, record their queries, observations, and requirements.
Ensure material specifications are in line with the Deed of Agreement.
Prepare budgets and cost analyses for modification works and obtain client approval.
Analyze issues and coordinate with relevant departments for resolution.
Oversee the apartment handover process with complete documentation.
Prepare monthly progress reports for ongoing projects.
Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings.
Draft approval notes, internal memos, and documents as per management instructions.
Report daily activities to the Head of Department (HOD)
Job Other Benifits:
- T/A,Mobile bill,Performance bonus,Provident fund
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.98% |
| European University of Bangladesh | 3.94% |
| Daffodil International University (DIU) | 3.26% |
| Stamford University Bangladesh | 2.72% |
| North South University | 2.31% |
| World University of Bangladesh | 2.17% |
| university of Asia Pacific | 2.04% |
| University of Dhaka | 1.63% |
| Ahsanullah University of Science and Technology (AUST) | 1.49% |
| Uttara University | 1.49% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 75.00% |
| 31-35 | 17.12% |
| 36-40 | 4.21% |
| 40+ | 2.04% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 25.90% |
| 20K-30K | 45.76% |
| 30K-40K | 20.86% |
| 40K-50K | 4.60% |
| 50K+ | 2.88% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.80% |
| 0.1 - 1 years | 14.13% |
| 1.1 - 3 years | 25.68% |
| 3.1 - 5 years | 17.53% |
| 5+ years | 24.86% |
