Executive / Sr. Executive-Customer Service (Garments Accessories)-Chattogram

Job Description

Title: Executive / Sr. Executive-Customer Service (Garments Accessories)-Chattogram

Company Name: International Trimmings & Labels Bangladesh Private Limited

Vacancy: 01

Age: 25 to 32 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Negotiable

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor/Honors

• Graduate/ Post graduate. Preferably Business/ Textile Graduate (minimum requirement).

• At least 4 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 25 to 32 years

• Must be proficient in computer skills, including MS Office (especially Excel).

• Excellent command of Bangla and English, both spoken and written.

• Strong leadership skills with a proactive approach.   

• Outstanding communication and interpersonal skills.    

• Excellent time management skills and the ability to work under pressure.

• Strong reporting skills and the ability to coordinate effectively with both onsite and offsite teams.

• Good planning, organizing, and prioritizing skills

Job Context

International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 21 countries over 35+ years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.

ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization's goal.

Job Description / Responsibility

• Respond promptly to customer queries and manage order processing, including PI generation and payment coordination for shipping documents, ensuring end-to-end follow-up until delivery.
• Educate customers on order placement procedures and provide guidance on internal systems and processes.
• Maintain regular follow-up with the planning team to ensure deliveries meet committed timelines.
• Coordinate closely with customers regarding LC and UD requirements to ensure timely payments; process EPZ shipping documents on schedule while maintaining compliance.
• Liaise with the documentation team to ensure timely bill submission or challan issuance, and support the credit control team in obtaining BOE acceptance from customers when required.
• Acknowledge customer complaints or claims promptly, investigate issues thoroughly, and implement corrective actions.
• Follow up with the supply chain team on ETAs and stock-out issues, and communicate updates to customers in alignment with the team manager and sales team.
• Coordinate with product development, overseas, and MIS teams to resolve order item setup, layout-related, or other operational issues.
• Work closely with the delivery team to ensure proper packing, smooth delivery execution, and timely challan collection.
• Visit customers as required for relationship management and resolution of critical issues.
• Prepare and share daily, weekly, and monthly reports, and follow up with relevant teams on action points.
• Provide backup and support to team members during leave or absence to ensure uninterrupted operations.

• Provident fund,Mobile bill,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Lunch allowance/Fully subsidized lunch.

• Employee health & life insurance.

• Mobile phone with bill.

• Child-birth & Marriage Allowance.

• Parents` death compensation.

• Earn Leave Encashment.

• Paternity Leave.

• Maternity Leave & Benefits.

• Friday and alternative Saturday is Weekend.