Duty Manager ( DM)

Job Description

Title: Duty Manager ( DM)

Company Name: Galaxy Bangladesh Group

Vacancy: --

Age: Na

Job Location: Dhaka (Shahjalal Airport)

Salary: Tk. 70000 - 80000 (Monthly)

Experience: --

Published: 2026-09-21

Application Deadline: 2026-10-10

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

2. Key Responsibilities

A. Flight Operations

• Supervise all assigned Riyadh Air flight operations from check-in/opening through departure.

• Ensure all operational activities are completed according to Riyadh Air procedures, SOPs, and applicable airport regulations.

• Monitor flight preparation, passenger processing, boarding, baggage, ramp, and departure activities.

• Ensure timely coordination between all operational teams to minimize delays and disruptions.

• Monitor flight milestones and immediately escalate any actual or potential operational issues to the Airport Manager/APM.

• Ensure proper coordination during irregular operations, delays, cancellations, diversions, and other operational disruptions.

B. Staff Management

• Supervise and guide Duty Officers, Supervisors, and operational staff during the assigned shift.

• Allocate manpower according to operational requirements and flight schedules.

• Ensure staff attendance, grooming, discipline, and compliance with company/airline standards.

• Conduct shift briefings and communicate operational instructions effectively.

• Monitor staff performance and report any significant performance or disciplinary concerns to management.

• Ensure proper shift handover and communication between outgoing and incoming teams.

C. Passenger Services

• Ensure professional and efficient passenger handling throughout the airport journey.

• Monitor check-in, boarding, transfer, special assistance, and arrival services.

• Ensure proper handling of VIP/CIP passengers, PRM passengers, unaccompanied minors, deportees, inadmissible passengers, and other special categories as applicable.

• Handle passenger complaints and operational issues promptly and professionally.

• Ensure appropriate escalation of serious passenger complaints to the Riyadh Air Airport Manager.

D. Baggage Operations

• Monitor baggage acceptance, loading, unloading, delivery, and reconciliation processes.

• Ensure proper handling and reporting of mishandled, damaged, delayed, or missing baggage.

• Coordinate Rush Tag baggage delivery and follow-up where required.

• Ensure all baggage discrepancies are reported and followed up in accordance with Riyadh Air procedures.

• Coordinate with relevant teams for baggage tracing and passenger communication.

E. Ramp & Aircraft Handling Coordination

• Maintain close coordination with ramp and aircraft handling teams.

• Monitor aircraft turnaround activities and ensure operational milestones are achieved.

• Coordinate with relevant departments regarding aircraft arrival, turnaround, boarding, loading, and departure.

• Ensure any ramp safety or operational concern is immediately reported and escalated.

• Ensure compliance with airport safety, security, and airside regulations.

F. Safety, Security & Compliance

• Ensure all staff strictly follow Riyadh Air, Galaxy Aviation, HSIA/CAAB, and other applicable safety and security procedures.

• Immediately report accidents, incidents, near misses, security concerns, and operational irregularities.

• Ensure staff maintain valid airport passes and required operational documentation.

• Promote a strong safety culture among all operational staff.

• Cooperate with airport authorities and regulatory agencies during inspections or investigations.

G. Communication & Coordination

• Maintain effective communication with the Riyadh Air Airport Manager/APM and relevant airline representatives.

• Coordinate with CAAB, HSIA operations, immigration, customs, airport security, Biman/ground handling stakeholders, and other relevant parties when required.

• Ensure important operational information is communicated to the concerned management without delay.

• Use only authorized operational communication channels and follow established communication protocols.

• Ensure proper documentation and handover of all important operational matters.

H. Reports & Documentation

• Prepare and submit daily operational reports as required.

• Ensure accurate reporting of flight delays, incidents, baggage discrepancies, passenger issues, manpower shortages, and other operational irregularities.

• Maintain proper shift records and operational logs.

• Review reports prepared by Supervisors/Duty Officers before submission where applicable.

• Ensure all important operational documents are properly maintained and readily available for audit or review.

3. Irregular Operations & Emergency Handling

The Duty Manager must:

• Take immediate operational action during flight delays, cancellations, medical emergencies, security incidents, baggage disruptions, system failures, and other irregular situations.

• Establish effective coordination among relevant stakeholders.

• Keep the Riyadh Air Airport Manager/APM and management informed of significant developments.

• Ensure passenger welfare and appropriate assistance during disruptions.

• Prepare a detailed incident/irregularity report following any significant event.

• Ensure corrective and follow-up actions are properly communicated and tracked.

4. Authority & Accountability

The Duty Manager is authorized to:

• Direct and allocate operational manpower during the assigned shift.

• Coordinate with relevant operational departments to maintain smooth flight operations.

• Escalate operational, safety, security, passenger, and staffing issues to the appropriate management level.

• Take immediate operational action within established SOPs during irregular operations.

The Duty Manager remains accountable for the overall operational performance of the assigned shift and for ensuring that all activities are conducted in accordance with Riyadh Air, Galaxy Aviation, CAAB, and HSIA requirements.

5. Key Performance Areas

Performance will be assessed based on:

• Safe and efficient flight handling

• On-time operational performance

• Compliance with Riyadh Air and airport SOPs

• Quality of passenger service

• Effective manpower utilization

• Baggage handling performance

• Incident and irregularity management

• Accuracy and timeliness of reports

• Staff discipline and operational readiness

• Communication and coordination with airline and airport stakeholders

• Customer satisfaction and complaint management

• Shift-based position, including night shifts, weekends, and public holidays.

• Primarily based at HSIA, including both landside and airside operational areas.

• The position requires frequent coordination with airline, airport, government, security, and ground-handling stakeholders.

• The Duty Manager must remain operationally available throughout the assigned shift.

9. Confidentiality & Professional Conduct

The Duty Manager must maintain confidentiality regarding Riyadh Air passenger information, operational information, company documents, incidents, commercial information, and other sensitive matters.

All duties must be performed professionally and in accordance with Riyadh Air and Galaxy Aviation Services Ltd. policies, procedures, safety standards, and applicable Bangladesh aviation regulations.

• Coordinate with Riyadh Air, HSIA/CAAB, immigration, customs, airport security, ground handling and other operational stakeholders.

• Manage flight delays, cancellations, diversions, emergencies, passenger complaints and other operational disruptions.

• Ensure compliance with aviation safety, security, service quality and regulatory requirements.

• Monitor staff attendance, grooming, discipline, performance and operational readiness.

• Conduct shift briefings and ensure effective shift handover and communication.

• Prepare and review daily operational, incident and shift reports, ensuring accuracy and timely submission.

• Identify and escalate operational, safety, security and service-related issues to the appropriate management.

• Ensure overall operational efficiency, service standards and smooth execution of the assigned shift.