Restaurant Service Attendant/Order Taker

Job Description

Title: Restaurant Service Attendant/Order Taker

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Restaurant

HSC / A-Level, Diploma or Certificate in Hospitality Management, Hotel Management or Food & Beverage

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 22 to 30 years

• Experience with an international hotel brand will be an added advantage

• Pre opening/ Post opening experience in a five-star/upper- upscale hotel will be considered and added advantage

• Excellent telephone etiquette and clear communication skills.

• Good command of English; additional languages will be an advantage.

• Strong listening and order-taking skills with excellent attention to detail.

• Friendly, polite and guest-focused personality.

• Ability to remain calm and professional when handling multiple orders and guest requests.

• Good computer literacy

• .Physically fit and able to deliver trays and push service trolleys safely.

• Willingness to work shifts, night shifts, weekends and public holidays 

The Room Service Attendant / Order Taker to handle in-room dining orders and provide efficient room service to hotel guests. The position is responsible for receiving and accurately recording guest orders, coordinating with the Kitchen and F&B team, delivering orders promptly and professionally, and ensuring a high level of guest satisfaction throughout the service experience.

Responsibilities:

• Receive room service orders by telephone, in person or through the hotel's designated ordering system.

• Answer guest calls promptly and courteously using proper telephone etiquette.

• Clearly communicate the available menus, daily specials, promotions and operating hours to guests.

• Take accurate food and beverage orders, including quantities, preferences, special requests and dietary requirements.

• Confirm the guest's name, room number, order details and preferred delivery time.

• Enter orders accurately into the POS / Order Management System and communicate them to the Kitchen.

• Repeat orders to guests to confirm accuracy and avoid misunderstandings.

• Inform guests of estimated preparation and delivery times.

• Coordinate with the Kitchen regarding special requests, allergies, dietary requirements and order modifications.

• Monitor order preparation and follow up on delayed or incomplete orders.

• Prepare room service trays and trolleys according to established hotel standards.

• Check every order carefully before delivery to ensure all items, condiments, cutlery, crockery and beverages are included.

• Deliver food and beverages to guest rooms promptly and professionally.

• Follow proper guestroom entry procedures and respect guest privacy at all times.

• Set up the order in the guest room according to hotel standards when required.

• Explain the order and provide any necessary information to the guest.

• Ensure food and beverages are served at the appropriate temperature and presentation standard.

• Process room charges, cash or card payments according to hotel procedures.

• Maintain accurate records of room service orders and transactions.

• Respond promptly to additional guest requests and coordinate with relevant departments.

• Follow up with guests where required to ensure satisfaction with the service.

• Collect used trays, trolleys, crockery, cutlery and glassware from guest rooms and corridors.

• Ensure corridors and room service areas remain clean and free from used equipment.

• Maintain cleanliness and hygiene of room service equipment, trays and trolleys.

• Coordinate with Housekeeping for the timely removal of used room service equipment where applicable.

• Report guest complaints, incorrect orders, damaged equipment or service issues to the supervisor.

• Maintain confidentiality of guest information and room details.

• Promote applicable room service promotions and additional food and beverage offerings.

• Maintain proper food safety, hygiene and sanitation standards.

• Follow hotel SOPs, HACCP requirements and health and safety procedures.

• Maintain excellent grooming, personal hygiene and professional appearance.

• Attend departmental briefings, training sessions and product knowledge programs.

• Assist Restaurant and F&B operations when required.

• Perform other duties assigned by the Room Service Captain, Restaurant Manager or F&B Manager

As per Q Hotel Dhaka’s benefits policy.