Tour operations manager

Job Description

Title: Tour operations manager

Company Name: Travelers Hub BD

Vacancy: 1

Age: 25 to 40 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• Age 25 to 40 years
• Only Male

Travelers Hub BD is looking for a dynamic, energetic and experienced Tour Operations Manager to lead domestic, inbound and outbound tour operations. The ideal candidate will develop competitive travel packages, coordinate with customers and suppliers, and ensure smooth tour execution. We offer an attractive, negotiable salary package for a motivated professional ready to take on challenges and contribute to our growth.

Tour Planning & Product Development
• Design and customize domestic, inbound and outbound tour packages based on customer preferences, budgets and travel objectives.
• Develop detailed itineraries covering accommodation, transportation, sightseeing and other relevant travel services.
• Research destinations, attractions and seasonal travel opportunities to introduce new packages and improve existing offerings.

Package Costing & Supplier Management
• Prepare accurate package costing, quotations and travel proposals, clearly outlining inclusions, exclusions and applicable terms.
• Coordinate with airlines, hotels, transport providers, Destination Management Companies (DMCs), guides and local partners.
• Negotiate supplier rates, service terms and booking conditions to maintain competitive pricing and appropriate profit margins.
• Verify supplier availability and service arrangements before confirming bookings.

Sales & Customer Consultation
• Handle inquiries received through phone, email, social media and walk-in visits professionally.
• Recommend suitable destinations and travel options based on customer requirements.
• Explain visa requirements, travel regulations, booking conditions and cancellation policies using verified information.
• Follow up with prospective customers and convert qualified inquiries into confirmed bookings.

Booking Management & Tour Execution
• Manage reservations, supplier confirmations, travel documentation and customer records.
• Ensure customers receive accurate itineraries, vouchers and relevant travel instructions before departure.
• Monitor tour arrangements and coordinate with service partners to ensure timely delivery.
• Handle itinerary changes, booking amendments and operational issues promptly.

Customer Service & Team Coordination
• Provide responsive customer support before, during and after travel.
• Address customer concerns and coordinate practical solutions with relevant suppliers.
• Collect customer feedback to improve package quality and service delivery.
• Collaborate with the marketing team to promote tour packages, seasonal offers and destination campaigns.
• Maintain updated booking records, costing sheets and operational reports for management review.
• Perform other relevant duties assigned by management.

• Tour allowance,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2