Visa Counselor

Job Description

Title: Visa Counselor

Company Name: ARFBD Tour and Travels

Vacancy: 2

Age: At least 23 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Bachelor’s degree in any discipline from a recognized university.

• Candidates with relevant qualifications or professional training in Travel & Tourism, Hospitality, Business Administration, or related fields will receive preference.

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agency
• Freshers are also encouraged to apply.

• Age At least 23 years

Experience

• Minimum 2 years of relevant experience in visa processing, visa counseling, travel agency, immigration support, or a related field.

• Experience handling visa applications for countries such as the USA, UK, Canada, Australia, Schengen/European countries, China, and Asian destinations will be an advantage.

• Fresh candidates please do not apply.

Required Skills

• Strong knowledge of visa application procedures and documentation.

• Excellent communication and interpersonal skills.

• Good written and spoken English.

• Strong attention to detail and document-checking ability.

• Good computer skills, including MS Office and internet-based application systems.

• Ability to work under pressure and meet deadlines.

• Honest, responsible, organized, and customer-oriented.

• Ability to maintain confidentiality of client information and documents.

• Ability to identify incomplete, inconsistent, or potentially problematic documentation.

ARFBD Tour and Travels is looking for a responsible, experienced, and customer-focused Visa Counselor to join our growing team. The successful candidate will be responsible for sharing information and assisting clients about visa applications, documentation, appointment scheduling, and providing accurate guidance throughout the visa processing journey.

Key Responsibilities

• Counsel clients regarding visa application requirements, procedures, and documentation.

• Assess client profiles and provide appropriate guidance regarding visa applications.

• Prepare, review, and organize visa application documents.

• Coordinate visa appointments, biometrics, interviews, and document submission.

• Communicate with embassies, visa application centres, and relevant authorities when required.

• Maintain accurate records of client applications and follow up on application status.

• Inform clients about application progress, additional requirements, and decisions.

• Ensure all client information and documents are handled with strict confidentiality.

• Stay updated on visa rules, immigration requirements, documentation procedures, and changes in embassy policies.

• Coordinate with the sales, ticketing, and tour teams when necessary.

• Maintain professional relationships with clients and provide excellent customer service.

• Prepare regular reports on visa applications, submissions, approvals, refusals, and pending cases.

Only shortlisted candidates will be contacted for an interview.

• Competitive salary based on qualifications and experience.

• Performance-based incentives.

• Annual salary review based on performance and company policy.

• Professional working environment.

• Opportunities for career development and training.

• Other benefits as per company policy.