Head of Operations & Quality Audit (F&B)

Job Description

Title: Head of Operations & Quality Audit (F&B)

Company Name: KIVA HAN

Vacancy: 2

Age: 30 to 40 years

Job Location: Dhaka (Dhaka Sadar)

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering

• Bachelor of Business Administration (BBA)
• Diploma in Hotel Management
• Bachelor of Arts (BA)

Bachelor’s degree in Business Administration, Hospitality Management, Hotel Management, F&B Management, or a related discipline.

MBA/Master’s degree and certifications in HACCP, Food Safety, or Quality Management will be an advantage.

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering

• Age 30 to 40 years

Head of Operations & Quality Audit (F&B)

Location: Dhaka, Bangladesh
Employment Type: Full-time
Industry: Food & Beverage / Hospitality
Experience: Minimum 10 Years (Mandatory)
Vacancy: 01

Job Context

We are seeking a highly experienced and commercially driven Head of Operations & Quality Audit (F&B) to lead operational excellence, quality assurance, SOP implementation, cost control, and performance improvement across multiple F&B outlets.

The ideal candidate should have proven experience in multi-outlet operations, operational audits, profitability improvement, food safety, inventory control, and team leadership.

Key Responsibilities

• Lead and oversee operations across multiple F&B outlets.

• Develop, implement, and monitor SOPs and operational standards.

• Conduct regular operational, quality, hygiene, and food safety audits.

• Monitor sales, profitability, food cost, labor cost, wastage, and inventory variance.

• Analyze outlet P&L and implement performance improvement initiatives.

• Ensure compliance with food safety, hygiene, and service standards.

• Develop audit reports, KPI dashboards, and management reports.

• Lead, coach, and develop outlet managers and operational teams.

• Identify operational gaps and implement corrective actions.

• Support new outlet setup, process improvement, and business turnaround initiatives.

Educational Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Hotel Management, F&B Management, or a related discipline.

• MBA/Master’s degree and certifications in HACCP, Food Safety, or Quality Management will be an advantage.

Experience Requirements

• Minimum 10 years of experience in F&B/Hospitality operations.

• Experience in multi-outlet restaurant, café, bakery, QSR, or hospitality operations.

• Strong expertise in SOP development, operational audits, cost control, inventory management, and profitability improvement.

Additional Requirements

• Strong leadership and communication skills.

• Sound knowledge of F&B operations, food safety, inventory, and cost management.

• Proficiency in MS Office, especially Excel.

• Willingness to travel between outlets and work flexible hours when required.

Salary & Benefits

• Salary: Negotiable

• Festival Bonus

• Mobile/Communication Allowance

• Performance Incentives

• Other benefits as per company policy

Workplace

Work at Office and Field-Based Outlet Operations.

Application Procedure

Interested candidates are requested to send their updated CV to:

📧 hr@sasbd.com

Email Subject: Application for Head of Operations & Quality Audit (F&B)

Only shortlisted candidates will be contacted.

• T/A,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2