Housekeeping Coordinator

Job Description

Title: Housekeeping Coordinator

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 30 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing or a related field

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 30 to 45 years

• Experience with an international hotel brand will be an added advantage

• Pre opening/ Post opening experience in a five-star/upper- upscale hotel will be considered and added advantage

• Previous experience as a Housekeeping Coordinator, Housekeeping Supervisor or similar position is an advantage.

• Good knowledge of hotel room status and Housekeeping operations.

• Experience with hotel PMS systems is preferred.

• Good computer skills, including Microsoft Word and Excel.

• Excellent communication and coordination skills.

• Strong attention to detail and organizational ability.

• Ability to multitask and work effectively under pressure.

• Professional, friendly and guest-focused attitude.

• Ability to work shifts, weekends and public holidays when required

The Housekeeping Coordinator to ensure and support the smooth and efficient operation of the Housekeeping Department. The position will coordinate guest requests, room status updates, housekeeping assignments, maintenance requests and communication between Housekeeping and other hotel departments, ensuring timely and professional service to guests.

Responsibilities:

• Coordinate daily activities and communications within the Housekeeping Department.

• Maintain accurate records of room status, including vacant, occupied, clean, dirty, inspected, out-of-order and out-of-service rooms.

• Coordinate closely with Front Office regarding room readiness, arrivals, departures, room changes and special requests.

• Receive and respond to guest requests related to Housekeeping services in a prompt and professional manner.

• Dispatch guest requests to Room Attendants, Housemen and other relevant team members.

• Follow up on guest requests to ensure timely completion and guest satisfaction.

• Record and communicate maintenance defects reported by Housekeeping staff to the Engineering Department.

• Follow up on maintenance requests and update the relevant departments on progress.

• Coordinate VIP arrivals, special occasions, amenities and special housekeeping requirements.

• Prepare daily housekeeping reports and operational information as required.

• Maintain records of lost and found items in accordance with hotel procedures.

• Coordinate the collection, delivery and tracking of guest laundry and other housekeeping-related services.

• Maintain proper records of linen, uniforms and housekeeping supplies where applicable.

• Monitor housekeeping supplies and communicate replenishment requirements to the Housekeeping Supervisor.

• Assist in coordinating room inspections and ensuring rooms are released promptly to Front Office.

• Maintain effective communication with Front Office, Engineering, Security, Laundry and other departments.

• Handle telephone calls, radio communications and internal messages professionally.

• Ensure all guest complaints and requests are properly recorded and followed up.

• Maintain accurate handover information between shifts.

• Assist with preparing staff schedules, assignments and daily task sheets where required.

• Ensure housekeeping records, checklists and departmental documents are properly maintained.

• Assist the Executive Housekeeper and Housekeeping Supervisors with administrative duties.

• Maintain confidentiality of guest information and hotel operational information.

• Ensure the Housekeeping office and work areas are clean, organized and professionally maintained.

• Follow all hotel SOPs, health and safety standards and service-quality procedures.

• Perform other duties assigned by the Executive Housekeeper or Housekeeping Supervisor

As per Q Hotel Dhaka’s benefits policy.