Assistant Front Office Manager (AFOM)
Job Description
Title: Assistant Front Office Manager (AFOM)
Company Name: SAPCE Apartments
Vacancy: 1
Age: 30 to 40 years
Job Location: Dhaka (GULSHAN 2)
Salary: --
Experience:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Hotel, Real Estate
Published: 2026-09-20
Application Deadline: 2026-10-20
Education:
- Bachelor of Business Administration (BBA)
Professional Degree in Hospitality Management, Tourism, Business Administration or related field
Requirements:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Hotel, Real Estate
Skills Required: Communication and interpersonal skill,Guest Relation,Hotel and Hospitality Management,Leadership,Negotiation and Conflict Resolution,Team Coordination,Time Management and Prioritization
Additional Requirements:
- Age 30 to 40 years
Good knowledge of **PMS and Microsoft Office**
Willingness to work flexible shifts, weekends and holidays
We Are Looking For Someone Who Is
✔ Guest-focused
✔ A strong team leader
✔ Confident in handling guest concerns
✔ Organized and detail-oriented
✔ A good communicator and problem solver
Responsibilities & Context:
Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and related functions.
Assist in managing day-to-day Front Office operations.
Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
Ensure Front Office SOPs and service standards are properly followed.
Handle guest complaints, service recovery, and special requests professionally.
Monitor guest feedback and support initiatives to improve guest satisfaction.
Supervise, coach, and motivate Front Office team members.
Assist with staff training, onboarding, duty scheduling, and performance evaluation.
Conduct daily briefings and communicate operational priorities.
Ensure proper cash handling, billing accuracy, and financial controls.
Prepare shift reports, operational reports, and performance summaries.
Coordinate with Housekeeping, Engineering, Food & Beverage, Sales, Security, and other departments.
Support VIP visits, group arrivals, special events, and other operational activities.
Ensure compliance with safety, security, emergency procedures, company policies, and applicable regulations.
Job Other Benifits:
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Service Charge, Duty Uniform with Laundry, Service Benefits, Leave & others (if any) as per the company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
