Visa Processing Executive/ Senior Visa Consultant

Job Description

Title: Visa Processing Executive/ Senior Visa Consultant

Company Name: Flyact Holidays

Vacancy: --

Age: At least 30 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• At least 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• Age At least 30 years

• Must have hands-on experience, not merely theoretical knowledge.

• Must be capable of independently handling visa applications from initial consultation → documentation → application → appointment/biometrics → submission → tracking → decision/collection.

• Strong practical knowledge of visa procedures for major international destinations.

• Experience with multiple visa categories, such as:

• Tourist/Visitor Visa

• Business Visa

• Family/Visit Visa

• Transit Visa

• Student Visa, where applicable

• Other relevant temporary-entry categories

• Strong understanding of document requirements and application procedures.

• Must know how to verify information using official embassy/immigration/visa-center sources, because visa requirements can change.

• Excellent English communication and documentation skills.

• Strong client counseling and problem-solving ability.

• Excellent attention to detail.

• Ability to handle multiple applications simultaneously.

• Ability to work under pressure and meet submission deadlines.

• Strong knowledge of MS Office, email and online application systems.

Experience Requirements:

• Minimum 5 years of professional experience in visa processing, travel agency, immigration/visa consultancy or related international travel services.

Main responsibilities:

• Handle end-to-end visa processing for clients traveling to different countries.

• Assess clients' travel purposes and determine the appropriate visa category based on the applicable official requirements.

• Prepare and provide accurate document checklists for clients.

• Review passports, photographs, bank statements, employment documents, financial documents, travel history and other supporting documents.

• Check documents carefully for accuracy, consistency, completeness and validity.

• Prepare and review visa application forms before submission.

• Guide clients regarding appointment booking, biometric enrollment and document submission procedures.

• Coordinate with relevant embassies, high commissions, VFS/visa application centers and authorized channels, where applicable.

• Track applications from submission until decision/collection.

• Maintain an updated record of every client's application status.

• Handle visa interview preparation where applicable.

• Explain visa fees, processing times and documentary requirements accurately.

• Monitor changes in visa requirements, application procedures and appointment systems.

• Handle rejected, delayed or additional-document cases professionally and advise clients based on the applicable rules.

• Coordinate with the ticketing team regarding confirmed travel arrangements when appropriate.

• Maintain confidential client and passport information securely.

• Ensure no false, misleading or fabricated documents/information are submitted.

• Maintain daily/monthly visa processing reports.

• Train junior visa staff when required.