Ticketing Executive

Job Description

Title: Ticketing Executive

Company Name: Flyact Holidays

Vacancy: 3

Age: 20 to 35 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors

• Bachelor degree in any discipline with Travel & Tourism certification.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 20 to 35 years

• Proven experience in a similar role within an IATA travel agent, with a strong understanding of ticketing and reservation systems.

• Proficiency in computer systems and booking software, such as Amadeus, Sabre, or Galileo, is preferred.

• Excellent communication and customer service skills, with the ability to interact effectively with clients and colleagues.

• Knowledge of airline policies, fare structures, and reservation procedures.

• Book airline tickets and other travel-related services for clients.

• Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients` preferences and budget constraints.

• Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.

• Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.

• Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.

• Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client`s satisfaction.

• Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.

• Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.

• Ensure compliance with payment processing procedures and security standards.

• Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·

• Generate and issue invoices, receipts, and other documentation as required.

• Coordinate with airlines and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.

• Collaborate with other team members, such as travel agents and managers, to provide comprehensive travel services to clients.