Guest Service Agent

Job Description

Title: Guest Service Agent

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 26 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

Published: 2026-09-21

Application Deadline: 2026-10-21

Education: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management or a related field.

Requirements:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

Skills Required: Analytical Skill,Communication and interpersonal skill,Guest Relation,Guest satisfaction,Well-groomed and well mannered

Additional Requirements:

• Age 26 to 40 years

• 5–10 years of relevant experience in hotels or restaurants.

• Experience with an international hotel brand in the Dhaka market will be a strong advantage.

• Pre-opening or post-opening experience in a five-star / upper-upscale hotel will be highly regarded.

• Strong practical knowledge of hotel PMS systems.

• Good understanding of Front Office procedures and hotel operations.

• Excellent English communication skills; additional languages are an advantage.

• Strong guest-service and problem-solving abilities.

• Good knowledge of cash handling and hotel billing procedures.

• Professional appearance, positive attitude and excellent interpersonal skills.

• Ability to work independently with minimum supervision.

• Ability to work flexible shifts, weekends and public holidays.

• Previous experience with VIP guests, corporate clients and international guests will be an advantage.

• Ability to work effectively in a fast-paced, pre-opening hotel environment.

Responsibilities & Context:

About the Role
Q HOTEL Dhaka is seeking professional, confident and guest-focused Guest Service Agents to deliver outstanding personalized service throughout the guest journey. You will independently handle check-in, check-out, guest accounts, room assignments and front-office operations while upholding the high service standards of a five-star hotel.

Key Responsibilities

• Provide a warm, professional and personalized welcome to all guests.

• Independently handle check-in, check-out, room assignments and guest departures.

• Verify reservations, guest identification, payment arrangements and special requests.

• Operate the hotel’s PMS accurately and maintain complete guest records.

• Monitor room availability and coordinate room allocation with Housekeeping and Reservations.

• Handle guest enquiries, requests, complaints and service recovery promptly and professionally.

• Resolve guest issues within delegated authority and escalate complex matters to the Front Office Supervisor / Manager.

• Maintain accurate guest folios and ensure all room, F&B and other charges are posted correctly.

• Process cash, credit-card and other approved payment transactions accurately.

• Handle room upgrades, extensions, room moves and other guest requests in accordance with hotel policies.

• Promote room upgrades, F&B outlets, hotel facilities and other services where appropriate.

• Maintain detailed knowledge of hotel facilities, services, room types, rates and operating hours.

• Assist with VIP arrivals, repeat guests, groups and special occasions.

• Maintain accurate records of VIPs, guest preferences, complaints and service recovery actions.

• Coordinate effectively with Housekeeping, Reservations, F&B, Engineering, Security and other departments.

• Follow up on outstanding guest requests to ensure timely resolution.

• Handle guest messages, wake-up calls and other Front Office communication.

• Monitor and control room keys/access cards in accordance with hotel security procedures.

• Assist with daily Front Office reports, shift handovers and operational briefings.

• Identify opportunities to maximize guest satisfaction and hotel revenue.

• Maintain confidentiality of guest information and hotel business information.

• Handle difficult or demanding situations calmly and professionally.

• Ensure the reception area and Front Office workstations are clean, organized and professionally presented.

• Support the Front Office team during high-occupancy periods and special events.

• Assist with night audit or other Front Office functions when required.

• Ensure full compliance with hotel SOPs, brand standards, financial controls and security procedures.

Job Other Benifits:

Attractive salary and benefits package commensurate with qualifications and experience, plus the opportunity to be the face of five-star hospitality at Q HOTEL Dhaka.

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism