Deputy Manager, Research and Insights; Microfinance Programme

Job Description

Title: Deputy Manager, Research and Insights; Microfinance Programme

Company Name: BRAC

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelors in any discipline from any recognised university/ institution

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: To protect client`s right and implement responsible inclusive finance by designing interventions in a way that is likely to generate positive social impact in client`s life.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Job Responsibilities:
∎ Responsible for BRAC's efforts in client protection initiatives for Microfinance activities in Bangladesh for 9+ million clients.
∎ Responsible for social performance management activities for BRAC Microfinance programme including national and international spaces.
∎ Responsible for preparing result framework, Strategic Partnership Agreement (SPA) reporting, Log-frame and annual operations plan (AoP), Monitoring and evaluation (M&E) framework for Microfinance program, following up the progress according to plan and make an end and midyear report for BRAC's top management.
∎ Responsible for maximizing value for BRAC microfinance's 9+ million clients through several approaches ranging from promoting client protection standards to ensure customers service and complaint resolution and initiating customer loyalty schemes.
∎ Assist in establishing client protection principles among the whole microfinance program through initiating innovating processes and systems.
∎ Continuously develop, establish, and execute client protection best practices across the country.
∎ Assist in projects which aims to provide basic awareness building by engaging more than 9+ million clients of BRAC's microfinance program across 2500+ branches, by engaging 27500+ regular staffs each time and to strengthen client centric policies and practices within the institution

Additional Requirements:
∎ Specialized knowledge in research methodologies
∎ Knowledge of project management, CSR, and client protection
∎ Excellent interpersonal communication skills, acquired from organizational involvement and employment in different cross-cultural environments
∎ Excellent report writing and teamwork skills
∎ Advanced user of computer with detailed knowledge in office software, advanced in power point presentation and moderate knowledge in Graphics design

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Performance Bonus and others

Job Source: Online Job Posting.

Application Deadline: 21 Mar 2023

Company Information:
∎ 12 Mar 2023
∎ Business : BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

Category: NGO/Development


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