Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Laam ltd
Vacancy: --
Age: 22 to 34 years
Job Location: Dhaka (Mohammadpur)
Salary: Tk. 15500 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center
- Freshers are also encouraged to apply.
Published: 2025-07-09
Application Deadline: 2025-08-07
Education:
- Higher Secondary
- Bachelor/Honors
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Call Center
- Freshers are also encouraged to apply.
Skills Required: Bangla and english typing Skills,Excel,Good behavior,Good communication skills,Google Sheets,Online Customer Service,Sales target, Customer Service,Telecommunication
Additional Requirements:
- Age 22 to 34 years
- Only Male
- Freshers are also encouraged to apply.
- Computer typing speed must be 20 words in English and Bangla
- Preferred experience in: E-commerce, E-commerce Startups & F-commerce
- Must have experience in customer service, customer care, and online delivery (Logistic)
- Excellent communication skill and demonstrate good listening skills.
Additional Requirements
- Male + Muslim Only
- Duty Time - 09:00 AM - 09:00 PM (12-hour Shift)
- Must be confident, smart, and able to handle difficult situations calmly
- Strong speaking and interpersonal skills are essential
- Previous call center experience is highly preferable
- Workplace Facilities & Environment
- Dedicated breaks during each of the 5 daily prayers (Salah)
- Lunch break provided
- Evening snack break available
- Friendly and Islamic work environment
- Career growth opportunities based on performance and dedication
Special Conditions
- Performing the 5 daily prayers (Salah) is mandatory for all employees
- Smoking is strictly prohibited and considered haram within office premises
Responsibilities & Context:
- Handle every client with sincerity and care
- Client database maintenance
- Fulfill daily, weekly, and monthly targets
- Answering incoming calls from customers and ensuring instant customer satisfaction.
- Respond to customer inquiries. Collecting and analyze customer feedback.
- Receiving customer complaints and inputting those in the system for necessary measures and providing, them information about the resolution of the same.
- Troubleshoot/ helping to resolve customer service problems.
- Maintaining a high standard of call quality as per the requirement of the organization.
- Providing proactive customer outreach.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Work on holidays will be compensated with additional payment.
Sales-based incentives will be offered -
Employees with good performance can earn incentives ranging from 20,000 to 25,000 BDT per month based on their sales achievements
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 4.80% |
| Daffodil International University (DIU) | 2.80% |
| Dhaka College | 2.40% |
| Bangladesh University of Business and Technology | 2.00% |
| Jahangirnagar University | 1.60% |
| Mohammadpur Kendriya College | 1.60% |
| Dhaka International University | 1.60% |
| Bangladesh University | 1.60% |
| State University of Bangladesh | 1.20% |
| University of Dhaka | 1.20% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 90.40% |
| 31-35 | 8.40% |
| 36-40 | 0.80% |
| 40+ | 0.40% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 91.20% |
| 20K-30K | 7.20% |
| 30K-40K | 0.80% |
| 50K+ | 0.80% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.40% |
| 0.1 - 1 years | 16.80% |
| 1.1 - 3 years | 27.60% |
| 3.1 - 5 years | 12.80% |
| 5+ years | 10.40% |
