Executive, Customer Services

Job Description

Title: Executive, Customer Services

Company Name: Laam ltd

Vacancy: 10

Age: 24 to 28 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 3 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup
• Freshers are also encouraged to apply.

• Age 24 to 28 years
• Only Male

Special Conditions

• Only Muslims are allowed to apply.
• Performing the 5 daily prayers (Salah) is mandatory for all employees
• Smoking is strictly prohibited within office premises
• Computer typing speed must be 20 words in English and Bangla.
• Preferred experience in: E-commerce, E-commerce Startups & F-commerce
• Must have experience in customer service, customer care, and online delivery (Logistic)
• Excellent communication skill and demonstrate good listening skills.

Job Context: We are looking for a proactive Online Sales Executive (Call Centre) to be a key part of our energetic team. In this role, you will handle customer inquiries, provide exceptional service, and drive online sales. The ideal candidate is a persuasive communicator with a results-oriented mindset, ready to achieve daily sales targets and play a vital role in growing our business.

Shift Duration: 8 hours

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Manage customer communication through phone, chat and social media.
• Focus on online sales operations, responding to leads and converting inquiries into sales.
• Collaborate with Sales & Operations teams to ensure smooth order processing.
• Meet and exceed daily online sales targets.
• Provide solutions to customer issues with patience and professionalism.
• Respond to customer inquiries. Collecting and analyse customer feedback.
• Receiving customer complaints and inputting those in the system for necessary measures and providing, them information about the resolution of the same.
• Troubleshoot/ helping to resolve customer service problems.
• Maintaining a high standard of call quality as per the requirement of the organisation.
• Providing proactive customer outreach.
• Maintain a professional, courteous, and customer-first attitude.
• Take responsibility for achieving individual and team targets.
• Suggest improvements in sales and service processes.

• Performance bonus,Over time allowance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Work on holidays will be compensated with additional payment.

• Employees with good performance can earn incentives, based on their sales achievements.