Customer Care Agent
Job Description
Title: Customer Care Agent
Company Name: LeeWear Pvt. Ltd.
Vacancy: 4
Age: 18 to 35 years
Job Location: Dhaka (Banasree)
Salary: Tk. 12000 - 18000 (Monthly)
Experience:
Published: 2026-06-19
Application Deadline: 2026-06-29
Education:
Requirements:
Skills Required:
Additional Requirements:
- Age 18 to 35 years
- Only Female
Responsibilities & Context:
Join Our Customer Experience Team
We are looking for a dedicated, patient, and customer-focused Customer Care Agent who can professionally handle customer inquiries, build trust, and provide excellent service throughout the customer journey.
If you enjoy helping people, solving problems, and communicating effectively, this opportunity is for you.
Position
Dedicated Customer Care Agent
Employment Type
Full-Time
Key Responsibilities
Customer Communication
Respond to customer inquiries via phone calls, Facebook Messenger, WhatsApp, and other communication channels.
Provide accurate information about products, offers, delivery, exchange, and return policies.
Guide customers throughout the ordering process.
Order Support
Confirm customer orders when required.
Verify customer information and delivery details.
Coordinate with the fulfillment team to ensure smooth order processing.
Complaint Resolution
Handle customer complaints professionally and respectfully.
Resolve product, delivery, exchange, and refund-related issues.
Follow up until customer issues are successfully resolved.
Customer Relationship Management
Build trust and maintain positive customer relationships.
Ensure a pleasant customer experience at every touchpoint.
Encourage repeat purchases through excellent service.
Record Keeping & Reporting
Maintain accurate records of customer interactions.
Update customer notes and issue statuses.
Prepare daily customer service reports.
Team Coordination
Coordinate with fulfillment, inventory, and management teams when necessary.
Escalate complex issues to supervisors promptly.
Requirements
Educational Qualification
Minimum HSC or Bachelor's Degree (Running/Completed).
Skills & Qualifications
✔ Excellent communication skills in Bangla.
✔ Basic English reading and writing ability.
✔ Strong listening and problem-solving skills.
✔ Professional, polite, and patient attitude.
✔ Ability to handle difficult situations calmly.
✔ Basic computer knowledge.
✔ Familiarity with Facebook, Messenger, WhatsApp, Google Sheets, and common office tools.
✔ Fast learner with a positive mindset.
Preferred Qualifications
Previous experience in Customer Service or Call Center.
Experience in E-commerce Customer Support.
Familiarity with CRM tools and order management systems.
Salary & Benefits
Competitive Monthly Salary
Based on experience and performance.
Performance Bonus
Monthly incentives based on customer satisfaction and performance KPIs.
Attendance Bonus
Additional rewards for excellent attendance.
Festival Bonus
According to company policy.
Annual Salary Review
Performance-based salary increment.
Training & Development
Professional customer service and communication training provided.
Emergency Leave Facility
Available for genuine personal emergencies.
Professional Work Environment
Respectful, supportive, and growth-oriented workplace culture.
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
Response Time
Resolution Time
Customer Retention Rate
Order Conversion Support
Attendance & Discipline
Communication Quality
Complaint Resolution Success Rate
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
