Client Service Executive

Job Description

Title: Client Service Executive

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP
• Freshers are also encouraged to apply.

• Bachelor`s degree in any discipline.

• Previous experience in client service, account management, or a similar role (1-2 years preferred).

• Strong customer service and relationship management skills.

• Freshers are also encourage to apply.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Telecommunication, ISP
• Freshers are also encouraged to apply.

Position Overview:

The Client Service Executive serves as the primary customer contact, delivering exceptional service through phone, email, live chat and social media. The role involves addressing inquiries, resolving issues, and ensuring customer satisfaction while adhering to company policies and performance standards. Collaboration with internal teams ensures efficient and seamless service delivery. 

Key Accountabilities & Activities:

Customer Interaction:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.

• Provide detailed and accurate information about products, services, and promotions.

Issue Resolution:

• Troubleshoot and resolve technical and non-technical customer issues.

• Escalate complex cases to relevant departments as necessary.

Complaint Management:

• Record, track, and resolve customer complaints, ensuring follow-up until closure.

• Handle dissatisfied or irate customers with empathy and professionalism.

Reporting and Documentation:

• Maintain accurate logs of customer interactions and update trouble ticket systems.

• Prepare daily, weekly, and monthly reports on service performance and issues.

Cross-functional Collaboration:

• Coordinate with sales, marketing, and operations teams to ensure seamless service delivery.

• Participate in team meetings to discuss client updates and address challenges.

Business Growth Support:

• Identify opportunities for upselling or cross-selling services to clients.

• Assist in preparing proposals or quotations for new services/products. 

Key Skills and Competencies:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Organizational and time management skills.

• Ability to handle multiple clients and prioritize tasks effectively.

• Knowledge of CRM systems and proficiency in Microsoft Office Suite.

• Understanding of industry trends and client requirements.

• Festival Bonus: 2

• Provident Fund

• Leave Fare Assistance

• Festival Bonus

• Yearly Increment

• Health Insurance

• Life Insurance

• Mobile Bill Allowance

• Performance Bonus

• Subsidized Lunch Facilities

• Pick-up and drop-off services

• Gratuity

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.