Bay Operations Manager, Bashundhara SuperGolf

Job Description

Title: Bay Operations Manager, Bashundhara SuperGolf

Company Name: Sanvir Bashundhara Group

Vacancy: 1

Age: Na

Job Location: Dhaka (Vatara)

Salary: Tk. 80000 - 120000 (Monthly)

Experience: --

Published: 2026-06-02

Application Deadline: 2026-06-09

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

·         Ensure all 107 bays are clean, fully stocked, and technically ready, while optimizing utilization, managing turnover times (<5 mins peak), and maintaining high occupancy (65%+ peak).

·         Manage bay supplies (balls, tees, equipment) and coordinate closely with IT and Facilities to ensure seamless maintenance and 99%+ simulator uptime.

·         Recruit, train, schedule, and supervise Bay Hosts and support staff, ensuring adequate staffing aligned with peak demand and operational needs.

·         Conduct regular evaluations, coaching, team meetings, and ensure staff certifications while promoting a positive and inclusive team culture.

·         Monitor feedback, resolve escalated issues promptly, handle service recovery, and ensure high-quality guest interactions including VIP management.

·         Oversee simulator operations, cleanliness, booking optimization (>60% utilization), and ensure staff are proficient in all game modes and tech features.

·         Enforce safety protocols, conduct regular inspections, manage incident reporting, and coordinate emergency preparedness with security teams.

·         Drive revenue targets (BDT 2,500+/bay/hour), control labor costs (<25%), track KPIs, and implement cost-saving initiatives while maintaining service quality.