Assistant Manager – After Sales Service (Air Conditioner)
Job Description
Title: Assistant Manager – After Sales Service (Air Conditioner)
Company Name: SwiftTech Service Ltd.
Vacancy: 1
Age: 30 to 33 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Published: 2026-04-27
Application Deadline: 2026-05-27
Education:
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): IT Enabled Service
Skills Required: After Sales Service,Communication and interpersonal skill,Computer Literacy,Good Planning and Organizing skills,Multi tasking ability,Ownership,Presentation and Reporting,Quick learner and hard working,Team management,Time Management
Additional Requirements:
- Age 30 to 33 years
- Only Male
Responsibilities & Context:
Job Title: Assistant Manager – After Sales Service (Air Conditioner)
Department: Service / Operations
Reports To: Service Manager
Job Summary
The Assistant Manager – After Sales Service (AC) is responsible for ensuring efficient service operations, customer satisfaction, and technical support for air conditioning products. This role involves managing service teams, handling customer complaints, ensuring timely maintenance and repairs, and maintaining service quality standards.
Key Responsibilities
Service Operations Management
Oversee daily after-sales service operations for AC products
Ensure timely installation, maintenance, and repair services
Monitor service KPIs such as response time, resolution time, and customer satisfaction
Customer Support & Relationship Management
Handle escalated customer complaints and ensure quick resolution
Maintain strong relationships with key clients and dealers
Ensure high levels of customer satisfaction and service quality
Team Supervision
Supervise and guide service engineers and technicians
Assign tasks, monitor performance, and provide technical support
Conduct regular team training on product updates and service standards
Technical Support
Provide troubleshooting support for complex AC issues
Ensure proper diagnosis and repair procedures are followed
Coordinate with technical teams for advanced problem-solving
Service Quality & Compliance
Maintain service quality standards and SOP compliance
Conduct service audits and inspections
Ensure proper documentation of service activities
Spare Parts & Inventory Management
Monitor spare parts availability and usage
Coordinate with the warehouse/procurement team for stock replenishment
Ensure optimal inventory levels to avoid service delays
Reporting & Documentation
Prepare service reports, MIS, and performance analysis
Track service trends and recommend improvements
Maintain service records and customer databases
Qualifications & Requirements
Bachelor’s degree in Engineering (Mechanical/Electrical) or related field
1-3 years of experience in after-sales service, preferably in HVAC/AC industry
Strong technical knowledge of air conditioning systems
Excellent leadership and team management skills
Strong problem-solving and customer handling abilities
Proficiency in MS Office and service management software
Key Skills
Customer Service Excellence
Technical Troubleshooting
Team Leadership
Communication & Interpersonal Skills
Time Management
Analytical & Reporting Skills
Working Conditions
Field visits required for service monitoring and customer support
May require working beyond standard hours during peak seasons
Success Metrics
Customer satisfaction score (CSAT)
First-time fix rate
Service turnaround time
Complaint resolution rate
Team performance and productivity
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Production/Operation
