Unit Head (Manager)

Job Description

Title: Unit Head (Manager)

Company Name: A Reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor of Science (BSc)
• Master of Science (MSc)
• Masters

• Master’s degree from any reputed university in any discipline with no third division in academic records.

• BSc/MSc in Computer Science & Engineering (CSE) is preferred.

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 08 (Eight) years’ working experience in related fields in Banks/NBFI.

• Knowledge, Competencies & Skills:

• Provide operational and technical support to Utility Bills & Collection Booths, monitor daily activities, ensure process compliance, manage stationery and cash security, and prepare collection reports.

• Oversee Collection Booth operations, cash handling, and process compliance.

• Monitor Agent Banking transactions and resolve related disputes.

• Perform system testing, updates, and introduce new products/features.

• Prepare MIS, performance, and regulatory reports.

• Train branch, sub-branch, and agent staff on Agent Banking and remittance.

• Provide back-office support for remittance, including API integration and troubleshooting.

• Maintain reports and documentation for Agent Banking, remittance, and collection operations

Position: Unit Head (Manager), A-Challan Business & Support Unit and Agent banking IT, (Agent Banking, Foreign Remittance, Transaction Banking & SBU Division)

Job Grade: Officer to Senior Principal Officer

Job Location: Head office, Dhaka

Key Job Responsibilities:

• Provide end-to-end operational support for A-Challan through the Automated Challan System (ACS), assisting branches and sub-branches with collections, system usage, and timely challan posting.

• Act as the liaison with the Finance Division, ACS team, Ministry of Finance, and regulators for service expansion, system updates, and new branch/sub-branch integration.

• Resolve operational and technical issues, including user login problems, role changes, system errors, challan cancellation/deletion, and data corrections.

• Manage the addition of new branches and sub-branches in ACS after obtaining regulatory approval.

• Generate A-Challan operational and management reports, prepare branch/sub-branch-wise commission summaries, and support timely commission disbursement.

• Conduct regular training for branch and sub-branch officials on A-Challan operations, system usage, and customer acquisition.

• Agent Banking IT development, Performing UAT and System upgrades