Tour Operations & Sales Executive

Job Description

Title: Tour Operations & Sales Executive

Company Name: Ssarah Travels BD

Vacancy: 1

Age: 21 to 40 years

Job Location: Dhaka (Uttara Sector 15)

Salary: Negotiable

Experience:

• At least 5 years

• Bachelor's Degree from a recognized university.
• Minimum Graduate.

• At least 5 years

• Age 21 to 40 years

Experience Requirements

• Minimum 5 years of practical experience in Tour Operations, International Tour Sales, Travel Consultancy, or Umrah Sales in a reputed Travel Agency, Tour Operator, Online Travel Agency (OTA), or Destination Management Company (DMC).
• Demonstrated expertise in designing, pricing, marketing, and operating international tour packages.
• Practical experience in Umrah package sales and customer consultation will be considered an added advantage.
• Fresh graduates and candidates without relevant experience are strongly discouraged from applying.

Additional Requirements

• Excellent computer proficiency, including Microsoft Office, internet applications, and travel-related software.
• Strong command of written and spoken English.
• Excellent interpersonal, communication, negotiation, presentation, and customer service skills.
• Strong analytical, organizational, documentation, and problem-solving abilities.
• Ability to work independently, prioritize tasks, and perform effectively under pressure.
• Strong sales orientation with the ability to achieve assigned targets.
• Honest, disciplined, proactive, self-motivated, and committed to maintaining the highest ethical and professional standards.

Job Context

SSARAH TRAVELS BD is a fast-growing and customer-focused travel and tourism company in Bangladesh, committed to delivering comprehensive travel solutions with professionalism, reliability, and excellence.

Our core services include International Tour Packages, Hajj & Umrah, Visa Processing, Air Ticketing, Hotel Reservations, Travel Consultancy, and Education Consultancy. We are committed to creating exceptional travel experiences through personalized service, trusted partnerships, and operational excellence.

To support our continued growth, we are looking for an experienced, energetic, self-motivated, and target-oriented Tour Operations & Sales Executive with proven expertise in international tour operations, package development, travel consultancy, customer relationship management, and Umrah package sales.

Job Location: Sector-15, Uttara, Dhaka, Bangladesh

Working Hours: 10:00 AM – 8:00 PM

Job Responsibilities

International Tour Operations

• Design, develop, customize, price, and promote international tour packages under the SSARAH TRAVELS BD brand.
• Plan, coordinate, and execute complete tour operations from booking to successful tour completion.
• Manage international tour packages for destinations including Thailand, Malaysia, Singapore, Indonesia, Nepal, Maldives, Sri Lanka, Dubai, Azerbaijan, Turkey, Saudi Arabia, and other popular destinations.
• Prepare professional itineraries, quotations, travel schedules, and package costing according to clients' requirements and budgets.
• Coordinate with airlines, hotels, destination management companies (DMCs), transport providers, local operators, and international suppliers.
• Monitor booking deadlines, supplier confirmations, hotel reservations, airline schedules, and travel documentation.
• Maintain proper records of bookings, reservations, quotations, supplier correspondence, invoices, and customer files.
• Ensure excellent customer service before, during, and after each tour.

Tour Sales & Travel Consultancy

• Understand customer requirements and recommend suitable international tour packages.
• Provide professional consultation regarding destinations, visa requirements, travel insurance, hotel accommodation, airline schedules, sightseeing, and travel regulations.
• Prepare competitive quotations while ensuring profitability and customer satisfaction.
• Develop and maintain long-term relationships with individual and corporate clients.
• Keep updated with international travel trends, airline promotions, hotel offers, destination information, and tourism market developments.

Umrah Package Sales & Customer Relationship Management

• SSARAH TRAVELS BD regularly provides qualified customer leads. The selected candidate will be responsible for professionally managing these leads and converting them into successful Umrah package sales.
• Contact prospective customers through telephone, WhatsApp, email, and other communication channels.
• Understand customer requirements, travel plans, budgets, and preferences to recommend suitable Umrah packages.
• Explain package inclusions, including:
• Umrah Visa
• Air Tickets
• Hotel Accommodation
• Airport Transfers
• Local Transportation
• Ziyarah Services
• Meal Plans (where applicable)
• Group Guidance and Other Value-Added Services
• Provide accurate information regarding package pricing, payment procedures, visa requirements, travel regulations, and company services.
• Conduct regular follow-up with prospective customers to maximize sales conversion.
• Handle customer inquiries, negotiations, objections, and complaints professionally.
• Build long-term customer relationships to encourage repeat business and referrals.
• Stay updated on Saudi visa policies, airline fares, hotel availability, and promotional offers.
• Coordinate closely with the Operations Team to ensure smooth execution of Umrah packages.

Sales & Business Development

• Achieve monthly, quarterly, and annual sales targets for International Tour Packages and Umrah Packages.
• Generate repeat business through outstanding customer service.
• Identify new business opportunities and contribute innovative ideas for business growth.
• Support marketing campaigns, travel fairs, promotional activities, exhibitions, and digital marketing initiatives whenever required.

Why Join SSARAH TRAVELS BD?

At SSARAH TRAVELS BD, we believe our people are our greatest asset. We offer a dynamic and professional working environment where dedication, integrity, innovation, and performance are recognized and rewarded. If you are passionate about the travel industry and aspire to build a successful long-term career in tour operations and travel sales, we warmly welcome your application.

Salary: Negotiable (Based on qualifications, experience, and performance) Attractive and competitive salary package based on qualifications and experience. Performance-based sales incentive. Annual salary review based on performance. Festival Bonus as per company policy. Paid annual leave, casual leave, and other admissible leave benefits. Professional training and career development opportunities. Friendly, supportive, and performance-driven working environment. Excellent long-term career prospects within a rapidly growing travel and tourism company.