Reservation supervisor

Job Description

Title: Reservation supervisor

Company Name: Air China

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Multinational Companies, Airline

• Bachelor of Business Administration (BBA)

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency, Multinational Companies, Airline

• Age At least 25 years

• Travel sky will be more appreciated with work experience

• Experience in airlines operating flight to Chinese destination will be given preference.

Job Context

Air China, the flag carrier of China, has started operations in Bangladesh, enhancing connectivity between the two countries. The airline is now hiring for various positions, offering opportunities to join a leading global airline, contributing to its growth and operations in Bangladesh.

Job Responsibilities

• Assisting customers with ticketing, reservations, and inquiries.

• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Issuance and re-issuance of tickets.

• Handling and resolving customer complaints.

• Navigating customers through the website to find information or complete a transaction amend online bookings.

• Ensuring excellent customer service and satisfactions.

• Make outbound calls to customers to provide information as and when it is required.

• Coordinate with airlines, hotels, and other travel partners to secure reservations and resolve customer issues.

• Stay informed about industry trends, travel regulations, and company policies to provide the most current information to customers.

Performance Bonus Festival Bonus: 2