Job Description
Title: Executive - Reservation & Ticketing
Company Name: Air China
Vacancy: --
Age: at least 25 years
Location: Dhaka
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Advertising Agency, Multinational Companies, Airline
Published: 13 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA)
∎ Bachelor of Business Administration or Similar
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Travel sky will be more appreciated with work experience
∎ Experience in airlines operating flight to Chinese destination will be given preference.
∎ Travel sky will be more appreciated with work experience
∎ Experience in airlines operating flight to Chinese destination will be given preference.
Responsibilities & Context:
∎ Assisting customers with ticketing, reservations, and inquiries.
∎ Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Issuance and re-issuance of tickets.
∎ Handling and resolving customer complaints.
∎ Navigating customers through the website to find information or complete a transaction amend online bookings.
∎ Ensuring excellent customer service and satisfactions.
∎ Make outbound calls to customers to provide information as and when it is required.
∎ Coordinate with airlines, hotels, and other travel partners to secure reservations and resolve customer issues.
∎ Stay informed about industry trends, travel regulations, and company policies to provide the most current information to customers.
∎ Job Context
∎ Air China, the flag carrier of China, has started operations in Bangladesh, enhancing connectivity between the two countries. The airline is now hiring for various positions, offering opportunities to join a leading global airline, contributing to its growth and operations in Bangladesh.
∎ Job Responsibilities
∎ Assisting customers with ticketing, reservations, and inquiries.
∎ Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage Issuance and re-issuance of tickets.
∎ Handling and resolving customer complaints.
∎ Navigating customers through the website to find information or complete a transaction amend online bookings.
∎ Ensuring excellent customer service and satisfactions.
∎ Make outbound calls to customers to provide information as and when it is required.
∎ Coordinate with airlines, hotels, and other travel partners to secure reservations and resolve customer issues.
∎ Stay informed about industry trends, travel regulations, and company policies to provide the most current information to customers.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partial Subsidize
∎ Festival Bonus: 2
∎ Mobile bill
∎ Lunch Facilities: Partial Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Air China
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Feb 2025
Category: Hospitality/ Travel/ Tourism
