Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Hotel Mishuk

Vacancy: 01

Age: At least 25 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or a related field.

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age At least 25 years
• Only Male

• Strong communication and interpersonal skills.

• Excellent guest-handling and problem-solving abilities.

• Good leadership and team management skills.

• Proficiency in MS Office and hotel management/PMS software.

• Good command of English and Bangla.

• Ability to work under pressure and in shifts.

• Candidates with experience in 3/4/5-star hotels or resorts will be preferred.

• Manage and supervise all Front Office operations, including Reception, Reservation, Check-in and Check-out.

• Ensure a smooth and professional guest experience throughout the stay.

• Lead, train and monitor Front Office team members to maintain service standards.

• Handle guest inquiries, complaints and special requests professionally.

• Coordinate with Housekeeping, Accounts, F&B and other departments for smooth hotel operations.

• Monitor room occupancy, reservations and front desk records.

• Ensure proper cash handling, billing and daily Front Office reports.

• Maintain hotel policies, SOPs and service quality standards.

• Prepare operational reports and provide regular updates to management.