Operations Manager

Job Description

Title: Operations Manager

Company Name: Windy Terrace

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience: --

Published: 2026-09-25

Application Deadline: 2026-10-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Oversee and manage the day-to-day operations of the hotel to ensure smooth, efficient, and effective functioning.

• Drive daily hotel operations to maximize revenue, improve operational efficiency, and enhance overall profitability.

• Develop and maintain strong relationships with local corporate clients and business partners to strengthen the hotel's market presence and brand value.

• Coordinate with all Department Heads and monitor departmental performance against operational targets, KPIs, and service standards.

• Plan and execute daily operational strategies to achieve financial and business targets.

• Support the achievement of revenue targets, cost control, and profitability through effective operational planning and management.

• Implement, monitor, and ensure compliance with hotel SOPs, policies, procedures, and service standards across all departments.

• Develop, review, and implement effective Standard Operating Procedures (SOPs) across departments to improve operational efficiency and service consistency.

• Handle major guest complaints and oversee the service recovery process to ensure timely and satisfactory resolution.

• Take overall ownership of guest feedback and satisfaction, ensuring Department Heads are accountable for corrective actions and service improvements.

• Identify operational challenges and implement timely corrective and preventive actions to maintain service quality and efficiency.

• Conduct regular operational reviews with Department Heads and follow up on agreed action plans and performance improvements.

• Perform any other duties and responsibilities as assigned by Higher Management.

• Festival Bonus: 2

An attractive and competitive benefits package awaits for the successful candidates, including:

Monthly Gross Salary

Festival Bonuses

Service Charge

Complementary Duty Meals

Other benefits as per company policy