Digital Marketing & Client Relations Executive

Job Description

Title: Digital Marketing & Client Relations Executive

Company Name: Ssarah Travels BD

Vacancy: 1

Age: 21 to 35 years

Job Location: Dhaka (Uttara Sector 15)

Salary: Negotiable

Experience:

• At least 5 years

• Bachelor's Degree in Marketing, Business Administration, Service Marketing, Hospitality Management, Computer Science & Engineering, or any related discipline.
• Candidates having professional certifications in Digital Marketing, Social Media Marketing, SEO, or Google Ads will receive additional preference.

• At least 5 years

• Age 21 to 35 years

Experience Requirements

• Minimum 5 years of professional experience in Digital Marketing, Client Relations, Sales, Business Development, Hospitality, or the Travel & Tourism industry.
• Candidates with proven experience in generating business through digital marketing campaigns will receive preference.
• Previous experience in a Travel Agency, OTA, Visa Consultancy, or Tourism Company will be considered a strong advantage.

Additional Requirements

• Strong expertise in Facebook Business Suite, Meta Ads Manager, Google Ads, Google Analytics, Canva, Adobe Photoshop, and basic video editing software.
• Practical knowledge of SEO, SEM, Content Marketing, Email Marketing, and Social Media Marketing.
• Experience in creating reels, promotional videos, and digital advertisements.
• Excellent communication skills in both English and Bangla.
• Strong presentation, negotiation, interpersonal, and customer relationship management skills.
• Target-oriented mindset with the ability to work under pressure and meet deadlines.
• Strong organizational, analytical, and time-management skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience using CRM software will be considered an added advantage.
• Honest, proactive, self-motivated, responsible, and capable of working both independently and within a team.

Job Context

SSARAH TRAVELS BD is one of Bangladesh's emerging and trusted travel management companies, providing comprehensive travel solutions including Visa Processing, Air Ticketing, Hajj & Umrah Services, International & Domestic Tour Packages, Hotel Reservations, Travel Insurance, and Education Consultancy.

To support our business expansion, we are looking for an experienced, energetic, creative, and result-oriented Digital Marketing & Client Relations Executive who possesses excellent digital marketing expertise along with strong client relationship management skills. The successful candidate will play a vital role in strengthening our online presence, generating qualified business leads, increasing sales, and delivering exceptional customer service.

Office Location: Sector-15, Uttara, Dhaka, Bangladesh

Working Hours: 10:00 AM – 8:00 PM

Job Responsibilities

• Develop, execute, and optimize digital marketing campaigns across Facebook, Instagram, TikTok, LinkedIn, Google Ads, YouTube, and other digital platforms.
• Create engaging promotional content including graphics, banners, reels, short videos, voice-over advertisements, blogs, and travel-related marketing materials.
• Manage and maintain the company's website, social media platforms, Google Business Profile, and other online assets.
• Plan and implement strategic digital marketing initiatives to increase brand awareness, customer engagement, website traffic, and lead generation.
• Promote the company's Visa Processing, Air Ticketing, Hajj & Umrah, Tour Packages, Hotel Reservations, Travel Insurance, and Education Consultancy services through digital channels.
• Generate quality sales leads through both online and offline marketing activities.
• Convert inquiries into confirmed bookings through effective consultation and relationship management.
• Respond promptly and professionally to customer inquiries received via phone, WhatsApp, email, Facebook Messenger, and other communication channels.
• Provide accurate information regarding visa requirements, travel packages, ticketing services, and company offerings.
• Build, maintain, and strengthen long-term relationships with prospective and existing clients.
• Follow up with leads regularly and maintain an organized customer database using CRM or similar systems.
• Coordinate with the Visa Processing, Ticketing, Sales, and Operations teams to ensure smooth and timely customer service.
• Design and publish promotional campaigns, seasonal offers, travel advertisements, and marketing materials.
• Monitor campaign performance using Meta Business Suite, Google Analytics, Google Ads Manager, and other digital marketing tools.
• Analyze campaign results and prepare daily, weekly, and monthly performance reports.
• Conduct market research to identify customer trends, competitor activities, and new business opportunities.
• Attend travel fairs, promotional events, exhibitions, corporate visits, seminars, and networking events when required.
• Collect customer feedback and recommend service improvements to enhance customer satisfaction.
• Ensure all marketing communications reflect the company's professional image, brand identity, and service quality.
• Achieve monthly marketing, lead generation, customer acquisition, and sales targets.
• Perform any other responsibilities assigned by management related to marketing, customer relations, and business development.

Why Join SSARAH TRAVELS BD?

At SSARAH TRAVELS BD, we believe our employees are our greatest strength. We offer a professional, supportive, and growth-oriented work environment where talent, dedication, innovation, and performance are recognized and rewarded. If you are passionate about digital marketing, customer relationship management, and the travel industry, this is an excellent opportunity to build a rewarding long-term career with one of Bangladesh's growing travel management companies.

Salary: Negotiable (Competitive salary based on qualifications and experience) Weekly Holiday: As per company policy. Attractive salary package based on qualifications, experience, and performance. Performance-based sales commission and incentives. Annual salary review. Festival Bonus as per company policy. Paid leave and other benefits in accordance with company policy. Professional training and continuous learning opportunities. Excellent career growth opportunities. Friendly, collaborative, and performance-oriented working environment.