Counsellor / Senior Counsellor (Europe)

Job Description

Title: Counsellor / Senior Counsellor (Europe)

Company Name: Solid air international

Vacancy: 10

Age: 18 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Travel Agency

• HSC

• Minimum HSC (Higher Secondary Certificate) or equivalent.(Candidates with a Bachelor's degree or those currently studying may also apply).

• 1 to 4 years
• The applicants should have experience in the following business area(s): Travel Agency

• Age 18 to 30 years
• Only Female

• Experience: Freshers with a strong willingness to learn are encouraged to apply. Prior experience (6 months to 1 year) in a travel agency, visa processing center, or customer service role is a strong plus.
• Computer Literacy: Strong typing skills and proficiency in MS Office (Word, Excel).Must be comfortable browsing the internet and handling email communications.
• Language Skills: Good command of spoken and written English and fluency in Bangla. Must be able to read and understand international visa guidelines.
• Interpersonal Skills: Friendly, professional, and patient when dealing with clients. Strong convincing and problem-solving abilities.
• Attention to Detail: High accuracy in reviewing paperwork and filling out legal forms, as minor errors can lead to visa rejections.
• Work Attitude: Honest, punctual, and capable of working under pressure in a fast-paced office environment.

Job Summary

We are looking for an active, detail-oriented, and client-focused Visa Counselor to join our team. The ideal candidate will guide clients through the visa application process, assist with document preparation, and ensure all embassy requirements are met. This is a great opportunity for an organized individual with strong communication skills who wants to build a career in travel, education consulting, or immigration services.

Key Responsibilities

• Client Consultation: Welcome clients and provide clear, accurate information regarding visa processing for various countries (such as tourist, student, or work visas).
• Document Management: Collect, review, and organize client documents (passports, bank statements, academic records) to ensure they meet embassy guidelines before submission.
• Application Processing: Assist clients in filling out online and offline visa application forms accurately.
• Customer Support: Answer client inquiries via phone calls, emails, and social media platforms, providing regular updates on their visa status.
• Follow-up: Track visa applications and communicate with embassies or visa application centers when necessary.
• Record Keeping: Maintain daily records of client files, consultations, and payment processing.
• Working Hours: Full-time (e.g., 09:00 AM to 6:00 PM).

Training provided, performance bonuses, and mobile/internet bill allowances (customize based on your company policy).