G.S.A-Supervisor-Front Office

Job Description

Title: G.S.A-Supervisor-Front Office

Company Name: D'more Chattogram Hotel & Resort

Vacancy: 4

Age: Na

Job Location: Chattogram (Chittagong Sadar Chawkbazar)

Salary: Tk. 12000 - 20000 (Monthly)

Experience: --

Published: 2026-09-29

Application Deadline: 2026-10-29

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Supervise daily Front Office operations and ensure smooth guest service.

• Handle guest check-in and check-out procedures professionally.

• Manage room reservations, cancellations, amendments and guest requests.

• Coordinate with Housekeeping, Sales, Accounts and other departments for smooth hotel operations.

• Monitor room availability, occupancy and reservation status.

• Handle guest complaints and resolve issues promptly and professionally.

• Maintain accurate guest records, reports, and front-desk documentation.

• Assist with billing, payment collection and settlement procedures.

• Guide and supervise GSA/Front Office staff and monitor their daily performance.

• Ensure proper shift handover and maintain effective communication between shifts.

• Provide information about hotel facilities, services, local attractions and transportation.

• Follow hotel SOPs, service standards, safety procedures and security policies.

• Support the Front Office Manager/Supervisor in achieving guest satisfaction and operational targets.