Case Manager
Job Description
Title: Case Manager
Company Name: Future Edge Education and Consultancy
Vacancy: 2
Age: 24 to 35 years
Job Location: Sylhet
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
Published: 2026-09-29
Application Deadline: 2026-10-15
Education:
- Bachelor/Honors
- Masters
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
Skills Required: Case Management,Communication,Communication and interpersonal skill,Document Processing,Documentation and Reporting,File Upload,Guidance,Student File Processing,students support,Visa Processing
Additional Requirements:
- Age 24 to 35 years
- Strong communication and interpersonal skills; excellent case management, documentation, follow-up, and coordination abilities; ability to assess client needs, handle multiple cases, maintain confidentiality, solve problems effectively, and work both independently and as part of a team.
- Proficiency in Microsoft Office is preferred.
Responsibilities & Context:
Case Manager:
Key Responsibilities:
Role scope: The Case Manager takes ownership of each student`s case once the application has been completed and handed over by the Counsellor. From that point, the Case Manager is responsible for every step through to offer, acceptance, visa approval, and the student`s departure abroad.
1. Application Management
Manage each student application from submission to final outcome, ensuring no case stalls or is overlooked.
Prepare, submit, and follow up on university applications through the relevant portals or channels.
Verify that the course, intake, and university choices match the student`s profile and the institution`s entry requirements.
Identify missing, incorrect, or expired documents early and resolve them before they cause delays.
2. University and Offer Management
Track application status regularly and respond promptly to university requests for additional information or documents.
Monitor and secure Offer Letters (conditional and unconditional), and clearly explain offer conditions to students.
Ensure students meet offer conditions (e.g., final transcripts, English test scores, references) within deadlines.
Manage acceptance of offers, deposit or tuition fee payments, and confirmation of enrolment.
Monitor and obtain CAS/I-20/COE or equivalent documents, checking all details for accuracy before issue.
Handle offer changes, deferrals, course or intake changes, and university re-applications when needed.
3. Visa Processing and Support
Guide students through visa requirements, including financial documentation, funds evidence, and country-specific rules.
Review and verify all visa documents for accuracy and compliance before submission.
Assist students with visa application forms, fee payments, biometric appointments, and interview or credibility preparation where applicable.
Track visa application status and respond promptly to any requests from the visa authority.
Handle visa refusals or complications by analysing the reasons and advising on reapplication or alternative options.
Keep up to date with changing visa rules, immigration policies, and university compliance requirements.
4. Pre-Departure Support
Guide students on accommodation options, arrival procedures, and university enrolment or registration requirements.
Advise on essentials such as travel documents, flight booking timing, health insurance, and any required health checks.
Share pre-departure briefings covering what to carry, arrival information, and life in the destination country.
Confirm that all pre-departure requirements are complete and follow up until the student has travelled.
Record confirmation of the student`s departure and enrolment as the case closure milestone.
5. Student Communication and Follow-Up
Serve as the student`s main point of contact for all case-related matters after application submission.
Follow up regularly with students on pending documents, payments, and deadlines.
Provide clear, timely, and accurate updates at every stage of the case.
Offer case-related guidance and support, and address student concerns professionally.
Set realistic expectations on timelines and outcomes, and avoid over-promising.
6. Coordination and Collaboration
Coordinate with Counsellors to ensure a smooth handover and to share relevant student information.
Liaise with universities, admissions teams, and partner institutions on applications, offers, and queries.
Work with internal teams (finance, visa, and compliance) to resolve case issues efficiently.
Escalate complex or high-risk cases to the relevant manager or senior team member without delay.
7. Records, Reporting, and Compliance
Maintain accurate, up-to-date records of every case in the CRM or tracking system, including notes on all communications.
Update case statuses at every stage so that progress is always visible to the team.
Track deadlines, intake dates, and pending actions using a case tracker, and prevent missed deadlines.
Prepare regular reports on case progress, offers received, visa outcomes, and pending cases.
Handle student data confidentially and follow company policies, data protection requirements, and university and immigration compliance standards.
Ensure all documentation is authentic, and report any suspected fraud or misrepresentation.
8. Quality and Continuous Improvement
Meet application, offer, and visa processing targets and turnaround times.
Maintain a high standard of accuracy to reduce errors, rejections, and rework.
Support the team by sharing updates on university and visa changes, and suggest improvements to case-handling processes.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
