Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Future Edge Education and Consultancy

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-30

Application Deadline: 2026-10-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Key Responsibilities:

-Respond promptly to digital and social media inquiries (Facebook, Instagram, WhatsApp, etc.), qualify leads, and collect essential student information to feed into our tracking systems.

-Make timely follow-up calls to online leads to understand their study-abroad or educational needs, provide relevant course/university details, and encourage office visits or consultations.

-Answer incoming phone calls professionally, address student and parent queries, and route complex inquiries to the appropriate department or counselor.

-Monitor social media inbox and comment sections actively, delivering accurate, polite, and persuasive responses to build trust and brand reputation.

-Maintain organized logs of daily calls, lead statuses, and conversion updates, coordinating closely with the admissions and marketing teams.