Senior Support Engineer

Job Description

Title: Senior Support Engineer

Company Name: RAMDIA ONLINE

Vacancy: 4

Age: 22 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc) in Electrical & Electronic Engineering

• Bachelor in Engineering in CSE/EEE/ETE, or related field.

• At least 1 year
• The applicants should have experience in the following business area(s): ISP

• Age 22 to 40 years

• Cisco Certified Network Associate (CCNA)

• MikroTik Certified Network Associate (MTCNA)

• MikroTik Certified Routing Engineer (MTCRE)

• GPON/EPON Network Administration & OLT Configuration Training

• The applicants should have experience in the following business area(s): ISP

• Freshers are also encouraged to apply.

• Experience in IT department of a reputed organization will be preferred.

• OLT and ONU Configuration

• Switches/Routers (Mikrotik, Cisco, Huawei, Bdcom)

• Network Monitoring Tools (Cacti, Zabbix, PRTG)

• Ability to work under pressure meeting deadlines.

We are looking for a proactive and technically skilled ISP NOC Support Engineer with hands-on experience in network operations, routing, switching, and fiber network technologies. The ideal candidate should have strong troubleshooting abilities, be able to monitor and maintain network performance, and respond effectively to technical issues. Good communication skills, a customer-focused mindset, and the ability to work under pressure in a fast-paced environment are essential for this role.

Job Responsibilities:

• Configure and manage Routers, Switches, Mikrotik, and OLT devices.

• Perform Mikrotik configurations including VLAN, BGP, filter rules, IP addressing, PPPoE, NAT, and Queue Management.

• Configure and maintain OLT devices for EPON and GPON networks.

• Work with enterprise-grade switches such as Cisco Nexus, Huawei, and BDCOM.

• Provide technical support to MAC and Bandwidth clients and ensure timely issue resolution.

• Respond to support calls, trouble tickets, and network incidents efficiently.

• Troubleshoot network outages, connectivity issues, and performance-related problems.

• Coordinate with field technicians for new link deployments, maintenance activities, and fault resolution.

• Collaborate closely with NOC, Core Network, and Technical Teams to maintain network stability and service quality.