Deputy Manager (Service & Spare Parts) for Mahindra Tractor Division
Job Description
Title: Deputy Manager (Service & Spare Parts) for Mahindra Tractor Division
Company Name: Karnaphuli Group
Vacancy: 01
Age: Na
Job Location: Dhaka
Salary: Tk. 45000 - 50000 (Monthly)
Experience: --
Published: 2026-08-19
Application Deadline: 2026-09-18
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
To prepare monthly and yearly plans, including service strategies, policies, procedures, and practices for all service channels in order to ensure effective after-sales customer service to the end users of tractors.
To prepare monthly and yearly spare parts and lube oil sales plans, strategies, policies, and procedures.
Follow up with the team to achieve weekly/monthly targets (service income, job cards, spare parts, and lubricants) as per the goals set by management.
Field Team (Parts, Service) capability building—planning, approval from management, trainer arrangement, and execution.
After-sales, product-related issues are settled based on correspondence with principals.
Ensuring closure of all escalations related to parts, lube, and service (end-to-end—from field till principals/management/others).
Promotional activities planning, approval, and execution.
To provide monthly summary reports of service revenue, spare parts, and lubricant oil sales.
Service and spare parts manpower assessment, recruitment, and training.
Coordinate with Internal Audit, Administration, Accounts, and HRD.
At least once in a quarter, visit the regional offices and the secondary network.
Ensuring monthly parts/lube orders to principals and follow-up for LC.
Checking tour bills of the mechanics and engineers.
Monthly report (PSF, HR, Audit & A/C) generation and forwarding.
PSF & TAT report analysis and follow-up with regions.
Review with the team on their responsibilities.
Ensuring monthly rewards and recognition are executed in a timely manner.
Provide and maintain all required service tools and related materials at all regional ends.
Ensuring all job card entries into the Service App and monitoring the outcomes.
Coordination and official communication with the principals of Mahindra and Indo Farm Tractors.
Job Other Benifits:
- Provident fund,Insurance
- Festival Bonus: 2
As Per Company Policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
